TalentBridge · 6 days ago
Junior Payroll Customer Support Specialist
Charlotte, NC
Full-time
Onsite
Entry Level
$18/hr - $21/hr
1+ years expTalentBridge is a company seeking a detail-oriented Payroll Specialist to support payroll operations for a large, fast-paced organization. This role serves as a key point of contact for payroll inquiries, process improvement initiatives, and system-based troubleshooting.
AccountingCareer PlanningConsultingFinanceHuman ResourcesInformation TechnologyRecruitingStaffing Agency
Responsibilities
Create and manage payroll-related work orders, ensuring accurate documentation and data capture for audit and reporting purposes
Serve as a primary support resource for payroll inquiries, including phone and email support during high-volume periods
Investigate and resolve payroll issues by working directly with internal partners and field management
Process off-cycle checks and complete payroll corrections based on internal audits
Support and provide guidance on payroll systems and applications, including timekeeping and workforce management tools
Identify inefficiencies in existing payroll or operational processes and document current workflows
Recommend process improvements, assist with testing, documentation, and team training initiatives
Recognize trends or recurring issues and proactively escalate potential impacts to other teams or systems
Participate in cross-functional projects requiring coordination across multiple teams
Perform additional duties as assigned to support team objectives
Qualification
Required
1+ year of customer service experience in a call center or high-volume service environment
Experience supporting clients in a fast-paced, complex, and deadline-driven setting
Strong written and verbal communication skills
Ability to analyze issues and recommend effective resolutions
Preferred
Bachelor's degree
Payroll processing experience
Experience with enterprise payroll or HR systems (SAP or similar platforms)
Company
TalentBridge
🚀 Connecting Talent. Driving Business Success.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas C. Ioele
Chief Executive Officer
Recent News
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