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Lakeview Loan Servicing, LLC. · 11 hours ago

Senior L&OD Development Specialist

Miami-FTL Area

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $110K/yr

5+ years exp

Lakeview Loan Servicing is looking for a Senior Learning & Organizational Development Specialist to enhance employee engagement, leadership development, and succession planning. The role involves collaborating with leaders to implement organizational initiatives and provide insights that contribute to the company's growth.

FinanceFinancial ServicesMortgageReal Estate

Responsibilities

Own the employee engagement survey process, including survey vendor relationship, internal project planning, internal communications, and analysis of results

Own the design, execution, and continuous improvement of enterprise-wide employee engagement strategies and frameworks, serving as a strategic advisor to senior leaders

Train managers and Engagement Action Teams regarding engagement concepts and actioning results

Perform after project review. Make recommendations to HR leadership for improvements for the next cycle

Remain abreast of industry best practices and make strategic recommendations for changes to the EE approach

Curate relevant assessment tools and manage updates and ongoing certification requirements

Recommend appropriate assessment tools for individual situations

Provide report interpretation and feedback delivery of assessments

Develop internal assessments as needed

Identify and track skill gaps found within assessment result data

Provide reports as needed regarding assessment usage and skill gaps

Collaborate with the L&OD facilitation team as the owner of the DevelopU curricula development plan components

Conduct gap analysis and manage the development component of our company's succession planning program

Collaborate with HR Strategic Business Partners throughout the talent mapping and succession planning process to ensure alignment between the two teams and the delivery of holistic development support to identified employees

Drive continuous improvement of the Organization’s development planning process

Act as L&OD point person on system workflow designs (SharePoint, People Assist, etc.). Engage with the system build team as an L&OD workflow SME. Educate and share information with other L&OD team members as needed

Provide recommendations, deliverables, and some ownership for ROI collection

Lead complex, enterprise-level initiatives in collaboration with the VP of L&OD, influencing employee success, strategic direction, and driving measurable business impact

Partner with the VP of L&OD to create, maintain, and continuously improve the Bayview Coaching Program

Engage in additional OD projects as needed

Provide input on existing/future programs as part of the solution-focused Leadership and OD Team

Participate in additional HR project teams as needed

Qualification

Employee engagement experienceSuccession planning experienceAnalytical skillsData visualization toolsCommunication skillsLeadership assessment toolsKirkpatrick certificationTime managementFacilitation skillsConfidentiality

Required

College degree or equivalent experience in Human Resources, Organization Development, or related field

Minimum 5 years of employee engagement program experience or equivalent education and experience

Minimum 3 years of succession planning experience or equivalent education and experience

Ability to build a rapport with business leaders/employees

Ability to effectively communicate ideas, concerns, and questions to employees at all levels of the organization

Strong written and verbal communication skills

Strong time management skills

Ability to quickly learn and navigate a variety of platforms in support of OD initiatives (e.g., SharePoint, Culture Amp, 15Five, etc.)

Ability to maintain strict confidentiality

Demonstrated analytical skills with the ability to interpret data and translate insights into actionable recommendations

Experience leveraging data visualization tools or survey analytics platforms (e.g., Power BI, Culture Amp)

Proven ability to manage multiple projects simultaneously and deliver high-quality outcomes on time

Strong facilitation skills

Experience providing developmental feedback or facilitating leadership assessments and debriefs

Previous exposure to leadership assessment tools

Preferred

Completion of Kirkpatrick certification or equivalent education and experience

Certification in the use and delivery of one or more assessment tools

Benefits

Annual bonus

401(k) company match

Comprehensive medical benefits starting on day one

Company

Lakeview Loan Servicing, LLC.

BEWARE of Unsolicited Job Offers that request a personal ID!!! Lakeview Loan Servicing, LLC (“Lakeview”) is a uniquely qualified mortgage finance company dedicated to assisting our customers with efficient and affordable refinancing and purchase options.

Founded in 2010

Coral Gables, Florida, USA

501-1000 employees