Intuitive · 11 hours ago
Field Service Support Engineer 2
San Jose, CA
Full-time
Hybrid
Entry, Mid Level
1+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care. The Field Service Support Engineer 2 will install, support, troubleshoot, repair, and maintain all Intuitive products in their assigned territory, ensuring service agreements and warranty obligations are fulfilled while exceeding customer expectations.
Health CareManufacturingMedical Device
Responsibilities
Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes
Coordinate and perform system and hardware delivery and installation
Competent in knowledge and implementation of O.R. protocol and HIPAA standards
Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc
Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
Complete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management
Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required
Provide technical support to end-users and other Intuitive employees
Conduct training sessions at ISI, training centers and hospitals
Understand and comply with all department and company policies
Provide management with a quarterly territory review and assessment
Complete all administrative tasks in the required time frame
Ability to Travel ~75% within the travel and expense policy Ad hoc tasks assigned by management
Reside within 30 miles of assigned territory location
Willing to work a flex shift, second shift, or other type of shift as required by territory assignment and management
Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character, capacity, energy, experience)
Qualification
Required
Good written and oral communication skills
General computer skills
Strong administrative and record keeping skills
Clean driving record
Associate's degree in related field or equivalent training/experience
Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs
Preferred
1-3 years of Field Service Experience
Proven track record of troubleshooting electro-mechanical systems
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Myriam Curet
Executive Vice President & Chief Medical Officer
Recent News
2025-12-11
2025-11-14
Company data provided by crunchbase