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Opus · 3 hours ago

Customer Service Representative

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

$14/hr - $14/hr

Opus is a company that provides services related to emission programs, and they are seeking a Customer Service Representative to assist motorists with program applications and inquiries. The role involves face-to-face interaction with customers, providing information, and resolving issues related to the program requirements.

AutomotiveComputerInformation TechnologyLogisticsSoftware

H1B Sponsor Likely

Responsibilities

Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures

Professionally respond to inquiries from motorists relating to program rules and requirements. This includes:

Determining if vehicle owners are eligible for extensions, exemptions or special case waivers

Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures

Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs

Inspecting vehicles to determine if prescribed auto repairs were performed

Resolving issues and providing written reports to Management on issues

Maintain cleanliness and professional work environment in and around the Service Center office and its facilities

Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes

Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS)

Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager

Qualification

Customer serviceProgram knowledgeIssue resolutionCommunication skillsTeam collaboration

Required

High school diploma or equivalent

Strong communication skills, both verbal and written

Ability to work in a fast-paced environment

Customer service experience

Ability to handle difficult situations and resolve issues effectively

Basic computer skills and familiarity with office software

Ability to work flexible hours as needed

Preferred

Experience in the automotive or emissions industry

Knowledge of Clean Air and Emission Program Rules and Regulations

Bilingual skills

Benefits

Full benefits package offered

Company

Opus

Opus is a technology-driven growth company in the vehicle inspection and intelligent vehicle support markets.

Founded in 1999

East Granby, Connecticut, USA

1001-5000 employees

http://opusinspection.com

H1B Sponsorship

Opus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (19)

2024 (25)

2023 (6)