Practice by Numbers · 1 week ago
Upsell Account Manager
United States
Full-time
Remote
Mid Level
$63K/yr - $70K/yrPractice by Numbers is a company focused on customer experience and revenue expansion, seeking a driven Upsell Account Manager. This role involves managing the commercial lifecycle of existing customers, leading upsell and renewal conversations, and ensuring net revenue retention is maintained above 100%.
ComputerHealth Care
Responsibilities
Own upsell, cross-sell, and renewal execution across an assigned book of customers
Drive expansion motions that contribute ~30% of overall sales revenue
Manage renewal timelines, pricing discussions, and contract execution
Partner closely with Customer Success and Retention Managers to ensure renewals are aligned to customer health
Lead consultative upsell and renewal discussions grounded in: Product usage and adoption data, Customer outcomes and maturity, Commercial value and ROI
Confidently position renewals and upgrades as continuations of value, not administrative events
Manage objections and negotiations professionally and transparently
Work in lockstep with: Customer Success Managers (health, adoption, value realization), Retention Managers (risk mitigation, save plays)
Avoid selling into unhealthy or high-risk accounts without CS alignment
Ensure smooth handoffs post-upsell and post-renewal
Maintain a clean and accurate pipeline covering: Expansion opportunities, Upcoming renewals
Forecast renewal and expansion ARR with high confidence
Track close plans, renewal risks, and commercial blockers
Provide visibility into NRR drivers and gaps
Identify patterns across renewals and upsells to inform: Packaging and pricing strategy, Expansion triggers, Renewal timing and playbooks
Help build repeatable renewal + upsell processes as the business scales
Qualification
Required
Highly driven and data-informed
Consultative approach to upsell and renewal conversations
Ownership of upsell, cross-sell, and renewal execution across an assigned book of customers
Ability to drive expansion motions that contribute ~30% of overall sales revenue
Experience managing renewal timelines, pricing discussions, and contract execution
Ability to partner closely with Customer Success and Retention Managers
Lead consultative upsell and renewal discussions grounded in product usage and adoption data
Ability to manage objections and negotiations professionally and transparently
Work in lockstep with Customer Success Managers and Retention Managers
Maintain a clean and accurate pipeline covering expansion opportunities and upcoming renewals
Forecast renewal and expansion ARR with high confidence
Track close plans, renewal risks, and commercial blockers
Provide visibility into NRR drivers and gaps
Identify patterns across renewals and upsells to inform packaging and pricing strategy
Help build repeatable renewal + upsell processes as the business scales
Comfortable owning both expansion and renewal revenue
Respect Customer Success ownership of relationships and health
Confident leading commercial conversations without being transactional
Use data to drive urgency and decision-making
Accountable, disciplined, and outcome-oriented
Think in terms of NRR, not just deals
Benefits
Medical, dental, and vision coverage
401(k) with company match
Paid time off (PTO), sick leave, and paid holidays
Company
Practice by Numbers
Practice By Numbers was founded based on the experience that two of the co-founders had in starting a new dental practice.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R
Rohit Garg
President
Recent News
2025-12-18
Company data provided by crunchbase