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APN Consulting, Inc. · 4 months ago

Desktop Management - Infrastructure Services (IS)

MILWAUKEE, WI

Full-time

Onsite

New Grad, Entry Level

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. They are seeking a Desktop Management Engineer to provide technical support, manage IT assets, and ensure compliance with information security protocols.

ConsultingFacility ManagementHealth CareInformation TechnologyIT ManagementService IndustryStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Experience in providing VIP support and soft skills to handle users

Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software

Conscious & adhere on Information & Data Security/ Compliance

Perform onsite updates, configuration changes, or software installations and security patches

Meet PC Refresh Target and OS build PCs for new joiners

Meet 100% SLA for Incidents and Service Requests

Manage, maintain, and protect customers' physical IT assets

Provide technical support and set up during special events such as conferences

Provide onsite technical assistance to Authorized Users

Provide technical support for Teams meeting rooms

Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System, and hardware issues

Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting Network issues

Excellent listening skills & ability to communicate in English

Should be able to travel (Drive down) to nearby customer locations when necessary

Co-ordination with offshore team and Third-party Vendors for break-fix

Flexibility to work in on-call support for critical issues during weekend/after business hours

Participate in weekly/ monthly/ customer meetings and provide activities report

Interested to work in Brewery (Production) environment with Personal Protection Equipment (PPE)

Qualification

Desktop supportTroubleshootingWindows Operating SystemDell Hardware knowledgeCo-ordination with vendorsCommunication in EnglishSoft skills

Required