Watco · 1 day ago
Customer Service Representative - Industry, PA
Industry, PA
Full-time
Onsite
New Grad, Entry LevelWatco is a company focused on keeping the world's supply chain moving through its various operations. The Customer Service Representative is responsible for providing timely and professional support to customers, ensuring accurate documentation and maintaining smooth operations.
Customer ServiceLogisticsTransportationWarehousing
Responsibilities
Respond to customer inquiries via phone, email, and in person, providing timely and professional support
Provide excellent customer service with patience, courtesy, and professionalism
Work closely with customers to ensure their satisfaction
Coordinate incoming orders with internal teams
Coordinate product delivery with outside carriers
Prepare accurate documentation and maintain required records
Perform accurate data entry, including dual verification of critical information when required
Provide general administrative support, including operating office equipment and maintaining organized files and records
Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
Learn from feedback, directions, and observations and apply procedures using sound judgment
Contribute positively as part of a team, taking on additional tasks as needed
Maintain dependable attendance and consistent performance
Perform work in compliance with company standards, procedures, and regulatory requirements
Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
Contribute to continuous improvement and operational excellence
Other duties as assigned
Qualification
Required
Proficiency with computers and Microsoft Office
Successful completion of a pre-employment background check and drug screen
Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
Ability to maintain a high level of attention to detail in all tasks
Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
Ability to recognize and define problems, identify resources, and implement viable solutions
Ability to organize work, set priorities, and meet deadlines with minimal supervision
Sound judgment and ability to work independently when needed
High School or GED equivalent
Benefits
Outstanding culture recognized by Forbes and Newsweek
Competitive compensation and benefits
Paid on-the-job training with peer trainers
Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
Leadership and development programs offered through Watco University
Career advancement opportunities
Company
Watco
Watco is a full-service supply chain solutions provider specializing in rail, transloading, and logistics.
Founded in 1983
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.57BKey Investors
Duration Capital Partners
2025-09-03Debt Financing· $250M
2025-06-17Private Equity· $600M
2024-07-10Debt Financing· $700M
Leadership Team
Dan Smith
Chief Executive Officer
Andy Cordischi
SVP, Chief Information Officer
Recent News
Morningstar.com
2025-09-04
2025-09-04
Venture Capital Firms
2025-06-22
Company data provided by crunchbase