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Airbus · 2 days ago

Customer Service Representative I

Grand Prairie, TX

Full-time

Onsite

Entry Level

2+ years exp

Airbus Helicopters is a leader in aviation, seeking a Customer Service Representative who will manage order entry, logistics tracking, and customer communication. The role requires a blend of technical expertise and relationship-building skills to enhance customer interactions and support operations.

AerospaceCommercialManufacturing

Work & Life Balance

No H1B

Responsibilities

Provide end-to-end resolution of basic customer concerns

Administer Basic Orders - primarily Planned and Rush Orders for new spares accurately

Interpret orders on receipt and key entry accordingly

Provide Customer Quotations with a high level of accuracy

Promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities

Locate and track logistics details in order to share with customers to support return to service efforts

Create internal cases in Salesforce for expedited order logistics and customer communication

Provide effective written and verbal communications with customer, specifically pertaining to order pricing and delivery dates

Record and log customer complaints

Provide customers order status as requested

Build a positive rapport and relationship with every customer

Communicate MRO statuses

Maintain appropriate lines of business for order entry

Qualification

Customer SupportLogistics TrackingSalesforceTechnical ExpertiseOrder ManagementOffice Productivity ToolsInterpersonal SkillsOrganizational SkillsWritten CommunicationVerbal Communication

Required

Be a High school graduate or equivalent

Two (2) years' experience in logistics, technical, or customer support areas ---OR---

One (1) year of experience at Airbus in a position working with aviation parts---OR---

An A&P License may be substituted for the 2 years of experience

Skilled in the use of standard office productivity tools (Microsoft or Google)

Proven organizational and interpersonal skills

Proven track record of working in a fast paced demanding environment

Authorized to Work in the US

Benefits

Competitive base salary

Incentive compensation which may include profit sharing schemes

Retirement savings plan

Ability to participate in an Employee Stock Ownership Plan (“ESOP”)

Paid time off including personal time

Holidays

Generous paid parental leave program

Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.