Apply on Employer Site

ACV Auctions · 16 hours ago

Account Support Representative - Titles

United States

Full-time

Remote

Entry Level

$21/hr - $21/hr

1+ years exp

ACV Auctions is a technology company revolutionizing how dealers buy and sell cars online. The Account Support Representative - Titles is responsible for ensuring customer satisfaction regarding title-related issues, building relationships with dealerships, and resolving inquiries while enhancing the overall customer experience.

AppsAutomotiveMarketplaceMobile Apps

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Build and maintain relationships with Titles Clerks and dealership representatives, ensuring a positive customer experience and problem resolution. Act as the point of contact for customers

Receive inbound and initiate outbound calls to customers

Proactively communicate with dealerships and customers to understand challenges around titles needs

Provide resolution to day-to-day customer-related issues, utilizing processes and procedures to close process gaps and improve the customer experience

Resolve customer inquiries utilizing DMV, industry, and regulatory agency publications, as well as internal tools

Utilize tools and technology, including Salesforce and Tableau, to navigate customer inquiries and issues. Leverage existing systems to support the customer relationship and experience

Work cross-functionally with internal teams to support and nurture customer relationships, understanding resources available within the organization to enhance customer experience

Partner with Outside and Inside Sales Teams to ensure customer satisfaction

Manage and maintain a workload through established KPIs, dashboards, and physical documents

Ensure proper validation and verification on all titles-related work, as risk assessment and quality assurance is imperative to this role

Perform additional duties as assigned

Qualification

Customer serviceProblem-solvingSalesforceTableauDetail orientationTechnical aptitudeMultitaskingTitles experienceTime managementEffective communication

Required

High School Diploma required

1 year relevant administrative or titles-related experience

Ability to read, write, speak and understand English

Effective communication and interpersonal skills

Problem-solving tactics

Detail orientation and time management

Proven multitasking abilities

Preferred

Titles/automotive experience preferred

Technical aptitude

Benefits

Multiple medical plans including a high deductible, low cost health plan

Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Company’s 401(k)