Heartland Dental · 1 day ago
IT Analyst 1
Creve Coeur, MO
Full-time
Onsite
Entry Level
1+ years expHeartland Dental is a leading provider in dental support with over 1,800 offices across the United States. They are seeking an IT Analyst 1 to provide remote access management and software support, ensuring efficient issue resolution and exceptional customer service for their core systems.
ConsultingDentalHealth CareHealth Diagnostics
Responsibilities
Deliver efficient and valuable customer service via phone, email, and tickets
Handle inbound communications professionally; answer inbound phone calls, addressing customer needs promptly and courteously
Respond to electronic requests from customers in a timely manner
Support user account provisioning, maintenance, and de-provisioning of dental office users within a variety of applications
Troubleshoot and resolve user account login issues (password resets, Active Directory changes, Office 365, email, etc.)
Facilitate electronic claims setup and address related support questions
Provide support to the internal stakeholders to ensure dental providers’ user account information is set up and functioning within the current dental practice management software
Handle creation, maintenance, and troubleshooting of dental office accounts on insurance websites, ensuring seamless access and functionality
Educate end users on self-service tools for common account management tasks
Participate as a member of the IT Account Support Team by providing feedback on current processes and tools used to support and solve user account issues and incidents
Accurately document support activities, escalating complex issues to appropriate teams for resolution as necessary
Other projects as assigned
Qualification
Required
Completion of one year of relevant experience in a customer service/support role
Practical customer service skills, demonstrating the ability to manage customer inquiries and deliver exceptional service
Ability to answer telephone calls and communicate information to customers
Exceptional verbal and written communication skills, with the ability to convey information clearly and across various channels
Strong computer skills, with excellent organizational skills, accuracy, and attention to detail
Ability to work well under pressure and prioritize multiple tasks
High level of maturity, personal initiative, and sound judgment with the ability to interact with co-workers in a collegial manner to accomplish common task
Attendance and punctuality are essential
Meet or exceed documented KPI's
Preferred
Customer service experience in IT or healthcare fields
Completion of associates degree in IT field
Active Directory experience
Familiarity with Azure
Payor websites experience
Benefits
Generous benefits package
Company
Heartland Dental
As a leading DSO, Heartland Dental provides supported dentists, hygienists, and non-clinical team members with world-class non-clinical administrative support to help them achieve sustainable professional and personal growth.
10001+ employees
H1B Sponsorship
Heartland Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.57M2022-07-12Acquired
2011-06-03Series Unknown· $1.57M
Leadership Team
Kirsty Leyland
Chief Human Resources Officer and Executive Vice President
Sarah Jackson
Chief Human Resources Officer
Recent News
2025-12-05
Company data provided by crunchbase