MDAEdge · 12 hours ago
Patient Access Supervisor
Framingham, MA
Full-time
Onsite
Mid, Senior Level
$44K/yr - $54K/yr
4+ years expMDAEdge is a company focused on healthcare services, and they are seeking a Patient Access Supervisor to oversee daily Patient Access activities in a hospital environment. The role involves mentoring staff, resolving patient account issues, and ensuring compliance with departmental policies.
Human Resources
Responsibilities
Provide daily support, mentoring, and training for new hires and experienced Patient Access Representatives
Assist with short- and long-range planning for registration areas including Admitting, Centralized Scheduling, Emergency Department, and on- or off-site clinics
Maintain a high level of customer service at all times and help staff resolve patient or account issues
Enforce departmental policies, procedures, practices, and work rules in alignment with hospital and corporate guidelines
Assist in developing and implementing new policies and procedures as needed
Monitor daily activity and ensure the completion of performance and metric reports, including financial clearance and related reports
Perform special reporting and project work as assigned
Perform all Patient Access functions when needed to support operations
Act as part of the management team to ensure operational goals and performance targets are met
Supervise Patient Access Representatives (PA Rep I–IV)
Participate in interviewing, hiring, training, and onboarding staff
Plan, assign, and direct daily work for the Patient Access team
Conduct performance appraisals and provide feedback and coaching
Reward and discipline employees in accordance with policies and applicable laws
Address employee complaints and resolve workplace problems
Qualification
Required
High School Diploma or equivalent required
Excellent interpersonal skills with the ability to interact effectively with patients, staff, and leadership
Strong organizational skills with the ability to manage multiple tasks and priorities
Demonstrated leadership abilities in a healthcare or patient access setting
Thorough knowledge of healthcare information systems and patient registration systems
Clear understanding of Revenue Cycle Management and relevant regulatory agencies
Strong verbal and written communication skills with the ability to convey detailed information clearly
Ability to analyze and interpret operational metrics and performance reports
Four or more years of experience in a medical facility, health insurance, or related healthcare environment
Preferred
College degree preferred
Two- or four-year degree in Business, Accounting, Medical Administration, or a related field preferred
Five or more years of Patient Access experience preferred
Two or more years in a supervisory or lead role preferred
Company
MDAEdge
At MDAEdge, we help our clients reinvent innovation, optimize operations, and reshape perceptions—ensuring they remain at the forefront in today’s fast-evolving world.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase