WEX · 7 hours ago
Senior Team Lead - NetOps - Fleet, Partner & Merchant Services
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $132K/yr
3+ years expWEX is a leading financial technology service provider, and they are seeking a Senior Team Lead for their Network Operations team. This role involves leading a team responsible for vendor certification, simulation testing, and system integration, ensuring operational excellence and alignment with business goals.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Lead, coach, and develop a team of 7 Information System Engineers to ensure timely and accurate execution of simulation and testing activities aligned with SLA commitments
Manage the end-to-end merchant certification process, including kick off meetings, SLA on script completion and testing in simulation. Oversee compliance with quarterly scope requirements for WEX fuel card integrations, ensuring certifications align with operational and technical standards
Design, implement, and maintain process workflows using Monday.com to track key metrics such as open certifications, testing documentation completeness, and testing windows
Deliver monthly reporting and performance metrics to executive leadership, including current and outstanding vendor statuses, progress toward certification goals, and team performance indicators
Leverage AI-driven dashboards and predictive analytics to proactively identify potential bottlenecks in certification workflows and highlight at-risk vendors before SLA violations occur
Collaborate cross-functionally with product, engineering, and business operations to ensure alignment on testing strategies and vendor retention objectives
Continuously improve processes and documentation to enhance team efficiency, accountability, and knowledge transfer
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent work experience
3+ years of experience in technical team management or leadership within a systems engineering or testing environment
Strong understanding of software testing, systems integration, and vendor certification processes
Demonstrated experience using workflow/project management tools (e.g., Monday.com, Jira, Asana)
Proven ability to produce and present executive-level reporting and metrics
Excellent communication, leadership, and organizational skills
Ability to manage competing priorities and deliver results under tight deadlines
Preferred
5+ years of experience managing engineering or technical teams in a production or systems testing environment
5+ years of project management experience
Familiarity with fleet payment systems or fuel card processing technologies
Experience with vendor onboarding and certification frameworks in a highly regulated industry
Proficiency in data visualization tools (e.g., Power BI, Tableau) for reporting and metrics presentation
Working knowledge of Agile methodologies and continuous improvement principles
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
And more
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
Business Wire
2026-01-13
2026-01-13
Company data provided by crunchbase