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ASRC Federal · 20 hours ago

Problem Support Manager

Springfield, VA

Full-time

Onsite

Senior Level

6+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure problems, developing final solutions for known errors, and ensuring the effective implementation of the CBP Problem Management process.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Managing the lifecycle of all network infrastructure problems

Making temporary solutions (workarounds) available to incident management

Managing the development of final solutions for known errors

Performing trend analysis of incidents to prevent future incidents from happening

Problem identification, recording, investigation and diagnosis

Communicating with the CBP Problem Manager and other GSs for all problems

Acting as the contract Point of Contract (POC) for all Problem oversight and coordination

Ensuring that problems are managed and reported in accordance with the CBP Problem Management process

Ensuring that all problems are properly resolved and closed

Providing recommendations to the CBP Problem Manager for the ongoing improvement of the Problem Management Process

Qualification

ITIL v3CCNACCNPCompTIANetworking experienceProject managementSecurity compliance knowledgeProblem Management processLeadership abilities

Required

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises

Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)

Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications

Showcase leadership abilities by managing projects and teams

Be proficient in project management and have knowledge of security and compliance issues

Current, active EOD (Entry On Duty) for the DHS Background check