Oldcastle BuildingEnvelope · 4 days ago
Will Call Customer Service Rep (CRL)
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expOldcastle BuildingEnvelope is a company that contributes architectural glass and building products to various projects. The Will Call Customer Service Rep provides exceptional customer service, maintains product knowledge, and supports administrative tasks in a fast-paced environment.
Building MaterialInterior DesignManufacturing
Responsibilities
Maintain broad knowledge of clients, products and services
Document customer interactions and transactions
Listen attentively to customer needs and concerns; demonstrate empathy
Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
Answer multi-line telephone in a professional manner
Face to face customers interactions
Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations
Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
Customer database management - Maintain records of customer interactions, process customer accounts and file documents
Other duties as assigned
Qualification
Required
1 year of office support experience in a customer service role
High School diploma or equivalent
Ability to work in a fast-paced, team environment
Organized and able to keep others organized with ability to prioritize effectively
Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
Utilizes strong time management and organizational skills to successfully multi-task
Maintain business poise and professionalism under stressful situations
Handle difficult situations and dissatisfied customers in a calm and professional manner
Able to read and perform simple mathematical calculations
Benefits
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
Company
Oldcastle BuildingEnvelope
Oldcastle BuildingEnvelope is a manufacturer of curtain walls, architectural glass, shower enclosures, glazing hardware, and railings.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-28Acquired
Leadership Team
Michael Marcely
Chief Financial Officer
Becky Chambers
IT Manager, Business Partner AG&M
Recent News
2025-09-22
Company data provided by crunchbase