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MHC · 19 hours ago

Head of Technology

United States

Full-time

Remote

Director/Executive

$200K/yr - $300K/yr

15+ years exp

MHC is a global leader in AI-powered SaaS solutions that transform how organizations in highly regulated industries operate. They are seeking a strategic, hands-on leader to define and own the enterprise technology and architecture strategy, ensuring product roadmaps are delivered securely and sustainably in alignment with MHC’s growth strategy.

Document ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

Responsibilities

Set and execute global technology strategy tightly aligned to company objectives and multi-year imperatives (SaaS growth, ecosystem-led growth, verticalized go-to-market, product portfolio simplification). Own and manage the technological aspects of the product roadmap, tech KPIs, operational processes, and budgets

Establish and uphold clear lines of accountability between Product and Technology, including ownership of architecture, platforms, tooling, SDLC standards, and non-functional requirements (security, scalability, reliability, performance), championing close collaboration with the Product team to drive efficiency and fuel product-led growth

Lead engineering and quality: Own architectural direction and standards across the MHC product portfolio; evolve the target architecture; enforce SDLC and quality practices that balance delivery speed, security, accessibility, scalability, and long-term maintainability

Drive cloud-native and SaaS modernization: Accelerate migration and consolidation programs, balancing speed with customer retention and R&D capacity

Own technology operations (IT Ops/DevOps): Evaluate and improve reliability, scalability, performance, and cost efficiency across environments; strengthen observability and automation; govern change control and release management and ensure the tech-enabled productivity of all MHC employees through the management of internal operations

Own security and compliance outcomes: Partner with InfoSec to maintain SOC 2/HIPAA/GDPR/PCI controls; establish future compliance standards; manage incident response and audit readiness; publish operational KPIs; ensure sales prospect and customer trust in the platform

Lead technology initiatives to foster innovation and integrate AI into MHC’s growth products, advancing toward agentic AI capabilities that enhance user experience and productivity while safeguarding compliance for customers

Own technology budgeting and vendor management: Build and manage technology budgets; negotiate and optimize vendor contracts to optimize cloud spend

Manage business continuity and disaster recovery for the business: Maintain plans and tabletop exercises across IT Ops/DevOps, closing gaps and ensuring resilience

Champion talent management and org design across Technology teams: Structure teams, hire and develop leaders/individual contributors, foster a learning culture including AI skill enablement; align competencies for progression

Work closely with the executive team to ensure delivery success and accelerate go-to-market growth. Partner with Product, Customer, Sales, and Finance to strategically sequence investments, clearly communicating technical constraints, architectural trade-offs, and long-term cost implications alongside product value and growth opportunities

Qualification

SaaS Technology LeadershipCloud ArchitecturesSecurity FrameworksAgile DeliveryDevOps/TechOpsEngineering ManagementData-Driven ManagementTeam BuildingCommunication SkillsLeadership SkillsProblem SolvingEmotional Intelligence

Required

15+ years in technology leadership including a strong foundation in Engineering and application development

5+ years leading multi-discipline teams across Engineering, Software Quality Assurance, DevOps/TechOps, and Security in a multitenant SaaS environment, with increasing scope

Deep understanding of cloud architectures (Azure/AWS), CI/CD, Docker/Kubernetes, code, observability, and cost optimization

Strong familiarity with security frameworks (SOC 2, HIPAA, GDPR, PCI), risk management, incident response, and audit processes

Proven experience leading Agile delivery at scale across multiple geographies and product lines, balancing speed, quality, and cross-team alignment

One or more technology leadership positions at a public or private equity-backed software company, including experience integrating acquired technology organizations

Exceptional ability to communicate with executives, influence stakeholders, motivate teams, and foster collaboration across functions

Track record of mobilizing and inspiring teams to increase innovation and efficiently solve real-world customer challenges

Player-coach who can flex between strategic and tactical work, thriving in fast-paced environments driving urgency, focus, and accountability across distributed teams

Strong executive presence with a proven ability to work closely with the CEO and senior leadership team as a driving force in shaping and executing strategy

Builds strong relationships and works effectively across product, customer/delivery, finance, and other functions to deliver company-wide results

Open, engaging, and action-oriented leader with strong emotional intelligence, balancing self-confidence with humility while articulating a clear vision and value proposition to all stakeholders

High-energy and decisive, with a track record of building trust quickly, prioritizing effectively, and delivering measurable impact for customers, partners, employees, and the business

Demonstrated ability to build and manage high-performance teams, coach and mentor direct reports and team members, and scale processes, comfortable operating at both strategic and hands-on levels

Collaborative, problem-solving ownership in driving high performance by setting clear performance measures and objectives for team members, and holding team members accountable to results

Ability to paint a clear vision and inspire teams to consistently exceed goals with a high degree of productivity, discipline, and execution through detailed planning and rigorous process

Experience leading a globally distributed workforce including employees and contractors working across 5+ time zones supporting customers across 5 continents

Proven success delivering platform modernization/cloud migrations and portfolio simplification while sustaining solution quality, customer experience, and company growth

Proven ability to make and confidently support high-impact technological decisions using data even under uncertain conditions, balancing short-term delivery pressure with long-term platform and company health

Ability to harness the power of data to drive and adapt technology strategies and tactics that align with the product roadmap and drive profitable growth

Experience structuring, tracking, and improving KPIs and metrics