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TikTok · 1 day ago

Product Ops Manager, E-Commerce Search - USDS

San Jose, CA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $203K/yr

3+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a Product Ops Manager for their E-Commerce Search function. The role involves improving user experience through research, providing insights to cross-functional teams, and overseeing team operations to ensure project goals are met.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Responsible for improving TikTok E-commerce search user experience through research for different product functions, content, and algorithm strategies

Provide actionable insights to cross-functional teams located in the US and Mandarin-speaking countries on the product's future iterations based on experience evaluation, data analysis, market research and user research

Collaborate with the international operations team to facilitate the implementation of the research and evaluation plans, especially ensure the efficiency and accuracy of the deliverables

Overseeing and guiding the team members' work, supporting their professional growth, mentoring individuals, and conducting performance reviews

Allocating and managing team resources effectively to meet project and organizational goals. Ensuring that the team follows best practices, workflows, and processes, driving continuous improvements to enhance efficiency

Qualification

Search products knowledgeData analysisProject managementUser researchMandarin fluencyLogical thinkingUser empathyMulti-taskingCommunication skillsOrganizational skillsAttention to detail

Required

3 or more years of experience with search products / engines, and knowledge of basic research and evaluation methodologies

High levels of written and oral fluency in both Mandarin and English are required

Possesses strong logical thinking, deep user empathy and acumen in data analysis

Capable of independently developing project plans, overseeing the execution, and minimizing project risks

Preferred

Strong sense of responsibility, excellent communication skills and organizational skills, including attention to details and multi-tasking skills

1 or more years of experience with e-commerce specific search products / engines

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)