American Express · 17 hours ago
Product Operations Analyst (Risk & Controls)
New York, NY
Contract
Hybrid
Entry Level
$66K/yr - $102K/yr
1+ years expAmerican Express is a company with a long history of innovation and commitment to its customers. The Product Operations Analyst (Risk & Controls) will be responsible for executing analytical monitoring routines, identifying emerging risks, and supporting investigations to safeguard the health of Consumer Banking products.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Execute recurring product monitoring routines including analytical control monitors (ACM), key risk indicators (KRIs), control health checks, and exception reporting
Analyze data to detect anomalies, emerging trends, and potential risk signals
Validate monitoring results, document findings, and escalate concerns appropriately
Support investigations into customer, operational, and technical anomalies
Prepare clear documentation of problem statements, impacts, timelines, and root cause hypotheses
Raise INCs to Technology and Operations partners as needed and track progress to resolution
Assist with drafting and maintaining issue management documentation (e.g., impacts, action plans, customer remediation details)
Contribute to monthly reporting packages summarizing portfolio monitoring results, escalations, and risk themes
Maintain high-quality documentation across monitoring routines, issue logs, and governance artifacts
Support preparation for governance forums by assembling data, insights, and storylines
Assist in refining monitoring routines, analytical methods, and documentation standards
Help identify opportunities to streamline processes and strengthen product control health
Demonstrate strong curiosity, structured problem-solving, and attention to detail in daily work
Qualification
Required
1–3 years of experience in product analytics, operations, issue management, risk/control monitoring, or a related field
Strong analytical skills with the ability to identify anomalies, patterns, and root causes in data
Familiarity with (or interest in learning) product governance, issue management frameworks, or compliance requirements
Comfortable working with data tools (e.g., SQL, Excel, dashboards) and partnering with engineering/technical teams
Strong organizational skills with the ability to manage multiple monitoring routines and deliverables
Excellent written and verbal communication skills, with the ability to document findings clearly and succinctly
Demonstrated problem-solving mindset, attention to detail, and willingness to dive deep into ambiguous or complex issues
High level of collaboration and ability to work effectively across functions and levels
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
thecanadianpressnews.ca
2026-01-14
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