Financial Health Network · 4 days ago
Senior Manager, Operations and Administration
Chicago, IL
Full-time
Onsite
Senior Level
$92K/yr - $98K/yr
5+ years expFinancial Health Network is the leading authority on financial health, aiming to improve the financial lives of millions. The Senior Manager of Operations and Administration will focus on project management, systems integration, and administrative processes while providing leadership to the administrative staff and ensuring effective collaboration across the organization.
FinanceFinancial ServicesFinTechHealth Care
Hiring Manager
Dana Bowie Earles, CTP
Responsibilities
Develop strategies for continuous operational and administrative improvement
Coordinate across functional areas to support the implementation of new initiatives including change management strategy, training, and gathering/ synthesizing feedback
Oversee internal projects and projects that are managed and implemented by third parties; represent the organization’s best interests and ensure on-time, in scope delivery
Coordinate with the VP of Finance and Operations and the Manager of Business and Technology Operations to ensure technology and supporting infrastructure are streamlined and integrated
Track organizational impact metrics, support quarterly performance reporting, and assist the VP of Finance and Operations with capacity planning and utilization reporting
Manage the administrative assistant and virtual assistant team ensuring they are able to meet the needs of the organization
Work with other functional leads to ensure that administrative activities across the organization are performed with the right resources
Create and implement strategies for enhancing and streamlining administrative processes; where possible, leverage technology solutions to simplify and expedite administrative activities
Ensure that executive leadership is supported at the high level
Review of all contractual obligations prior to signature, assessing risk and cross departmental collaboration with accounts and shared services
Manage office operations for two locations, including the provision of sufficient administrative support to all offices and senior staff
Design and manage a physical environment that is cost effective, efficient, safe, and well-suited for the organization’s needs
Keeping a pulse on current laws with regards to compliance with OSHA and ADA and making sure that the office environment is well maintained
Qualification
Required
Minimum Bachelor's degree in Business Administration related field or equivalent experience required
5+ years demonstrated managerial capabilities in operations, project management and office/ administration management
Proven ability to conduct organizational needs analysis related to infrastructure, technology solutions, and physical environment
Experience or demonstrated success with leading organizational change or transformation initiatives
Experience with designing and implementing staff training and technology adoption strategies
Proven ability to manage vendor relationships and assess performance
Strong analytical and operational skills
Well-established organizational and project management skills
Experience working on, and overseeing, internal projects and projects implemented by third parties
Strong team management and development skills
Excellent oral and written communication skills to be able to read and comprehend contracts
Ability to work in a collaborative manner with project leads across the organization and with external stakeholders/vendors
Skilled at exercising influence without direct authority
Demonstrated commitment to mission driven organizations
Flexible, team-oriented approach to work
Must be available for in office meetings or in-person collaboration time
Preferred
PMO certification a plus
Company
Financial Health Network
Financial Health Network is a trusted resource for business leaders united in a mission to improve the financial health of their customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Tescher
Founder & CEO
Recent News
Financial Health Network
2025-09-17
Financial Health Network
2025-08-27
Payments Dive
2025-07-09
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