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BARBRI · 17 hours ago

Junior Client Learning Solutions Manager

Dallas, TX

Full-time

Hybrid

Entry Level

1+ years exp

BARBRI is dedicated to transforming education through innovative technology, and they are seeking a Junior Client Learning Solutions Manager. This role supports client service and project management for subscription and custom products, assisting in client onboarding and ensuring high-quality delivery of educational solutions.

E-LearningEducation

Responsibilities

Assist in building and maintaining strong client relationships by supporting the primary client solutions manager as a secondary point of contact

Help coordinate client onboarding activities, including participating in kick-off calls, and orientation sessions for subscription and custom projects

Monitor and anticipate client needs, providing timely, professional, and proactive communications, in partnership with the client solutions management team

Support senior team members in the management of subscription and custom projects to help ensure timely, high-quality delivery

Manage project intake and assist with scheduling, resource allocation, and fulfillment under the guidance of experienced colleagues

Help facilitate communication between clients, internal teams, and external contributors (such as vendors and narrators), ensuring information is relayed accurately and promptly

Manage all media and external vendor requests, including preparing final scripts for narration and translation, coordinating requests in alignment with schedules, and quality reviews of deliverables, including internal handouts and resources

Participate in regular client status updates and support smooth transitions between phases of work, working closely with primary contacts to ensure continuity

Assist with and coordinate the review of elearning deliverables, including new and customized scripts, narration, branding, and development

Support LMS administration tasks, including managing support tickets and basic troubleshooting, as directed

Contribute to quality assurance checks of deliverables by performing initial reviews to help maintain accuracy, with guidance from experienced colleagues

Maintain accurate up-to-date client records and documentation across systems (e.g., Wrike, Salesforce)

Help track project timelines and identify potential risks or resource needs, escalating any concerns to experienced colleagues as needed

Support vendor coordination activities, including monitoring rates and scheduling, with oversight from senior staff

Qualification

Client serviceProject coordinationLearning Management SystemQuality reviewMicrosoft Office SuiteExperience in legal industryCommunication skillsOrganizational skillsAttention to detailBasic project management

Required

1+ years of experience in client service and relationship management

1+ years of project coordination or support experience, preferably in elearning, professional services, or a law firm environment

Experience with quality review, proofing, or editing (internships or coursework is accepted)

Familiarity with a Learning Management System (LMS) is a plus

Basic project and task management skills, with the ability to effectively manage multiple priorities

Strong written and verbal communication skills, with a willingness to develop client-facing abilities

Organized and attentive to detail, with reliable follow-through

Proficiency with Microsoft Office Suite (Word, Excel); experience with project management tools (such as Wrike) is an advantage

Experience in law firms, legal industry, or professional education is a plus

Benefits

Health, dental, vision, and life insurance plans to keep you and your loved ones covered.

A healthy contribution to your 401(k) retirement savings.

Generous paid time off, including vacation, sick leave, volunteer and other "personal" days.

An on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being.

Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas.

Flexible work hours and remote work options.

Opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions.

Access our employee assistance program for confidential counseling, legal assistance, and other support services.