Apply on Employer Site

San Francisco Municipal Transportation Agency (SFMTA) · 15 hours ago

Accessible Services Manager

San Francisco Bay Area

Full-time

Onsite

Senior Level

$158K/yr - $202K/yr

5+ years exp

The San Francisco Municipal Transportation Agency (SFMTA) is seeking an Accessible Services Manager to provide strategic leadership in ensuring the accessibility of San Francisco's transportation system. This role involves overseeing the paratransit program, ensuring compliance with the Americans with Disabilities Act (ADA), and collaborating with community stakeholders to expand mobility options for seniors and individuals with disabilities.

ParkingTransportationTravel

Comp. & Benefits

Responsibilities

Oversees the SFMTA paratransit program, ensuring safe, reliable, ADA compliant, and customer-focused service for the City & County of San Francisco in collaboration with the Paratransit Program Manager

Oversees the Paratransit Program Manager’s work on budgets, contracts, and service provider performance to ensure operational efficiency, fiscal accountability, and high-quality service delivery

Guides the Paratransit Program Manager in conducting outreach and engagement with the senior and disabled community, including overseeing the staffing support for the Paratransit Coordinating Council, to inform service planning and improvements

Partners with the Paratransit Program Manager to develop and implement data-driven strategies that strengthen accessibility, reliability, and equity in paratransit service delivery

Provides senior oversight of accessibility across fixed route Muni services—including light rail, bus, trolley, historic streetcar, and cable car—in collaboration with designated program staff to ensure ADA compliance

Supervises staff responsible for training Operators and Muni personnel to ensure high-quality service for seniors and individuals with disabilities

Directs and guides staff in conducting outreach to the senior and disability communities, including staffing of the Multimodal Accessibility Advisory Committee, to solicit input on accessibility projects

Supervises the Manager of the RTC Discount ID Office, who oversees the issuance of approximately 11,000 IDs annually to qualified seniors and individuals with disabilities

Oversees staff involvement in the development of vehicle specifications for all modes to ensure ADA compliance and optimal design for seniors and individuals with disabilities

Reviews staff recommendations on transit facility designs for ADA compliance and user friendliness; guides the development and delivery of projects to improve accessibility, including the planning, design, and construction of new accessible light rail stops

Collaborates with planning, engineering, and operations teams to integrate accessibility priorities into major capital projects, streetscape improvements, parking changes, and Quick Build projects. Ensures that new facilities are compliant with Public Right-of-Way Accessibility Guidelines (PROWAG) and other relevant accessibility legislation

Serves as a representative on the SFMTA’s Transportation Capital Committee, influencing project delivery standards and long-term investment decisions

Pursues and manages external funding opportunities to support accessibility improvements and capital enhancements

Leads the development and implementation of agency-wide accessibility policies and strategies that align with SFMTA’s equity and sustainability goals

Provides direction and mentorship to a multidisciplinary team of planners, analysts, and support staff

Establishes performance metrics, workflows, and accountability structures to strengthen team effectiveness and promote cross-departmental collaboration

Monitors relevant California Public Utilities Commission (CPUC) proceedings (including the Access for All Act and autonomous vehicle legislation) and submit agency comments on proposed rulings

Tracks federal, state, and local accessibility-related legislation to inform policy positions and ensure agency compliance

Builds and maintains strong relationships with disability advocates, riders, community groups, and government partners

Directs public engagement efforts to ensure accessibility initiatives reflect community needs and priorities

Oversees events, campaigns, and outreach programs that promote accessibility awareness and participation

Serves as the agency liaison with Office of Disability & Accessibility (ODA), San Francisco Public Works Disability Access Coordinator, and other citywide ADA Coordinators

Qualification

ADA complianceAccessibility standardsPublic transportationMobility managementStaff developmentPerformance managementPublic engagementCapital planningPolicy developmentEquity commitmentCross-functional coordinationCommunication skillsNegotiation skills

Required

Possession of a baccalaureate degree from an accredited college or university

Five (5) years of professional-level experience in transportation related services or a related field interpreting and/or monitoring and/or enforcing accessibility legislation such as the Americans with Disabilities Act

Three (3) years supervising professional-level staff

Preferred

Masters degree from an accredited college or university

Proven leadership experience in public transportation, paratransit, mobility management, or a related field

Expertise in ADA compliance, accessibility standards, and equitable transportation planning

Strong skills in staff development, performance management, and cross-functional coordination

Demonstrated organizational skills, including the ability to effectively manage and prioritize multiple projects in a time-sensitive environment

Excellent communication, negotiation, and public engagement skills, including experience collaborating with people from a broad range of socioeconomic and ethnic backgrounds

Track record in federal funding acquisition, capital planning, and/or policy development

Commitment to equity, safety, sustainability, and improved mobility for all San Franciscans

Company

San Francisco Municipal Transportation Agency (SFMTA)

The San Francisco Municipal Transportation Agency (‘SFMTA’), a department of the City and County of San Francisco is responsible for the management of all ground transportation in the City.

Founded in 1999

San Francisco, California, USA

5001-10000 employees