Sharp Brains · 22 hours ago
Desktop Support Technician
Carol Stream, IL
Full-time
Hybrid
New Grad, Entry LevelSharp Brains is seeking a Desktop Support Technician to provide Level 1 end-user support for various hardware and software issues. The role involves installing, configuring, and troubleshooting desktops, laptops, and peripherals while delivering excellent customer service.
ConsultingData CenterInformation TechnologyNetwork Hardware
Hiring Manager
Rao Waqar Ahmad (CHRP)©
Responsibilities
Provide Level 1 end-user support for desktops, laptops, printers, and peripherals
Install, configure, and troubleshoot hardware, operating systems, and standard applications
Support Windows/macOS environments , basic networking, and user access issues
Perform IMAC activities (Install, Move, Add, Change)
Escalate complex issues to L2/L3 teams as needed
Deliver onsite and remote support with a strong customer-service focus
Qualification
Required
Provide Level 1 end-user support for desktops, laptops, printers, and peripherals
Install, configure, and troubleshoot hardware, operating systems, and standard applications
Support Windows/macOS environments, basic networking, and user access issues
Perform IMAC activities (Install, Move, Add, Change)
Escalate complex issues to L2/L3 teams as needed
Deliver onsite and remote support with a strong customer-service focus
Company
Sharp Brains
Sharp Brains is a IT technical support services provider.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase