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SIXT · 11 hours ago

Director Rental Operations

Dallas, TX

Full-time

Onsite

Lead/Staff, Director/Executive

$100K/yr - $122K/yr

5+ years exp

SIXT is a globally leading mobility service provider, and they are seeking a Director of Rental Operations to drive performance across the region. In this role, you will lead business-critical initiatives, optimize operations, and develop high-performing teams to enhance customer experience and operational excellence.

AutomotiveCar SharingEnterprise SoftwareInternetNewsTravel

No H1B

Responsibilities

You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently

You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline

You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations

You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs

You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions

You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

Qualification

Operational excellenceSupervisory skillsCustomer serviceCommunication skillsOrganizational skillsStrategic executionInterpersonal skillsRelationship-building

Required

Bachelor's degree with at least 2 (junior) or 3 (senior) years of experience in sales and customer service

2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental)

Good supervisory skills

Strong communication skills

Exceptional interpersonal and relationship-building abilities

Highly organized

Excellent customer service skills

Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

At least 18 years old

Valid driver's license with a clean record

Can work 40+ hours per week, including day/evening shifts

Preferred

Ability to communicate in other languages

Benefits

Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future

Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule

Branch Bonus Plan Participate in a performance-based branch bonus plan

Employee Assistance Program Access support whenever needed through our Employee Assistance Program

Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees