Apply on Employer Site

Orange County Government · 4 days ago

Quality Assurance Specialist

Orlando, FL

Full-time

Onsite

Senior Level

$33.73/hr - $43.86/hr

6+ years exp

Orange County Government is dedicated to serving the public with integrity and professionalism. They are seeking a Quality Assurance Specialist responsible for monitoring and evaluating quality standards, conducting reviews, and coordinating with teams to achieve optimum outcomes.

Government Administration

Responsibilities

Conducts regular reviews to ensure quality assurance/ quality control of procedures and data collected

Prepares and conducts focus studies in the area of assignment

Reviews all data and recommends improvement related to the area of assignment

Writes policies and standard operating procedures and ensure that all quality documents are consistent with the requirements

Analyzes data collected to trending and comparison

Coordinates and prepares reports and may serve on various committees

Performs supervisory duties as instructing planning, assigning and reviewing the work of others as it relates to quality improvement

Plans and conducts reviews of operational and administrative functions at the Convention Center and reports findings and recommendations to management

Reviews and tests implementation of policies, develops new policies and procedures, and recommends changes to existing policies and procedures to ensure efficient and effective operations for improvements

Researches structure, policies, procedures, best practices, and pricing strategies of other convention centers and similar venues and makes recommendations for implementation

Researches existing and emerging convention industry technologies that may improve functions at the Convention Center and recommends them to appropriate staff

Works with staff to identify available metrics and develop, implement, and monitor general and specific performance measures at the Convention Center, as well as performance measures for Orange County's overall performance measurement program

Acts as a liaison between the Convention Center and the Orange County Comptroller's Office on all audit inquiries and assists Convention Center staff in gathering requested information and data related to such audit inquiries

Qualification

Quality AssuranceData AnalysisPolicy WritingResearch SkillsSupervisory Skills

Required

Bachelor's degree from an accredited institution in Business, Public Administration, Accounting, or a closely related field

Six years of experience in analytical, research, finance/accounting, or general government type positions

Benefits

10 paid holidays and up to 2 floating holidays annually.

18 days paid time off per year.

Longevity bonus based on years of service.

6 days of paid TERM (sick) time annually.

Low-cost medical, dental, vision, additional life insurance.

Free basic life, long term disability, and employee assistance for all the family members effective on day one.

Participation in the Florida Retirement System.

Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.

Free access to Wellworks gyms and Orange County Recreation Centers.

Free onsite wellness coaching, including dietician and nurse.

Tuition reimbursement program.

Earn service time to forgive student loans.