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U.S. Bank · 12 hours ago

Sales Support Specialist

Hopkins, MN

Full-time

Onsite

Mid Level

$24.18/hr - $32.21/hr

4+ years exp

U.S. Bank is committed to helping customers and businesses make better financial decisions. The Sales Support Specialist assists the sales team by preparing customer accounts, gathering sales information, and addressing customer inquiries positively.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Assists the sales team by preparing and processing customer accounts, gathering and reviewing sales information, collaborating with other employees and listening to customers’ needs

Addresses customer inquiries with a positive attitude

Review, onboarding and ongoing support of our Correspondent lenders by following established procedures

Reviewing new application packages, communication with our sales team, lenders and Housing Finance Authorities, obtain missing documentation, update our client management system to onboard new lenders, organize files and perform review of annual recertifications

Respond to questions from our lenders, HFA partners, internal staff and our sales team in our shared mailbox

Review monitoring actions against our lender base and follow procedure for collecting information

Build good rapport with sales staff, take ownership and actively build credibility and trust

Offer support to other colleagues where necessary

Participate in completing miscellaneous departmental projects as necessary

Qualification

Mortgage experienceCustomer service skillsMicrosoft Office proficiencyData interpretationTask managementInterpersonal skillsVerbal communicationWritten communication