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Greene Resources · 12 hours ago

Customer Support Specialist

Arlington, VA

Full-time

Onsite

Entry Level

$24/hr - $24/hr

2+ years exp

Greene Resources is seeking a Customer Support Specialist to join a growing and dynamic team. The Customer Support Specialist will provide exceptional support across phone, email, and chat while playing a key role in reengaging past customers and strengthening ongoing customer relationships.

ConsultingHuman Resources

Responsibilities

Process customer cases according to company policies across multiple systems

Take and return incoming calls and help customers troubleshoot issues

Respond to customer emails and chats; schedule follow-up calls as needed

Enter and maintain accurate customer information, documentation, and case details

Track and document all customer interactions and follow-up activities

Reconnect with previous customers and share product updates, promotions, and discount codes

Support strategic outreach to drive repeat business

Understand customer needs and reintroduce new or existing products

Support broader customer service initiatives and special projects as assigned

Qualification

CRM systemsCustomer service experienceData entry accuracyProblem-solving abilitiesMultitaskingOrganizationCommunication skillsPositive attitudeTeam-oriented

Required

At least 2 years of customer service experience

High school diploma is required

Data entry experience with strong accuracy

Excellent phone presence and communication skills

Strong multitasking, organization, and problem-solving abilities

Preferred

Skilled in utilizing CRM systems (Microsoft Dynamics) to manage customer interactions and streamline workflows

Proven track record of achieving Service Level Agreements (SLAs)/Key Performance Metrics (KPI's) such as First Resolution, Total cases resolved, above 90% CSAT scores, etc

Retail experience, especially in eCommerce or catalog/online retail

Comfort working in fast-paced, team-oriented environments

Positive attitude, strong energy, and enthusiasm for engaging customers