Equip · 13 hours ago
Care Experience Associate
United States
Full-time
Remote
Entry Level
$25/hr - $26/hr
1+ years expEquip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. The Care Experience Associate will support patient and family engagement, ensuring a consistent experience as they onboard and access Equip’s specialized care resources throughout their recovery journey.
Health CarePersonal HealthWellness
Responsibilities
Respond in a timely and efficient manner to assigned tasks
Provide exceptional patient care via telephone, written communication and other technology
Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed, as measured by scheduling satisfaction
Conduct proactive outreach to patients or providers to effectively identify needs, create connections with cross-functional teams and achieve timely resolution
Manage in-bound phone calls from patients and caregivers, addressing their needs in real time when possible or routing requests internally for timely resolution
Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
Meet and support established service goals and business objectives by meeting and exceeding performance standards
Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds
Complete required documentation within Equip’s digital systems in a timely and accurate manner
Perform other duties as assigned
Qualification
Required
1+ year(s) professional customer service experience in a call center, medical office/clinic or other health care delivery setting; background in healthcare coordination, case management support, or behavioral health strongly preferred
Team Player: Understands how to work productively and collaboratively with fellow team members to complete assigned tasks
Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity and easily adapts to changes in direction or initiatives
Flexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environment. Able to navigate multiple technology systems and tools at one time
Ownership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned
Passion for Customer Service: Passion for mental health, expanding access to eating disorder treatment, and committed to delivering excellent customer care
Communication: Effective communicator in both written and verbal communications
Reliability: Dependable and can be counted on to deliver on all assigned tasks, with support as needed from manager to prioritize and answer questions
Integrity: Honest, ethical, and respectful in all conversations and interactions with team members and customers
Results-Oriented: Committed to delivering strong results; open to coaching and constructive feedback when necessary to learn how to more effectively prioritize and achieve individual and team goals
Organization and Time Management: Strong organizational abilities, including ability to review daily assigned tasks, assess time and support needed to accomplish tasks, and meet deadlines
Benefits
Offers Bonus
Company
Equip
Equip gives families lasting recovery from eating disorders through dedicated virtual care teams and gold-standard treatment delivered at home.
501-1000 employees
H1B Sponsorship
Equip has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (7)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$163.81MKey Investors
TCGOptum VenturesF-Prime
2025-07-30Series Unknown· $54.15M
2024-04-11Series C· $35M
2022-02-16Series B· $58M
Leadership Team
Kristina Saffran
Cofounder and CEO
Erin Parks, Ph.D.
Co-Founder, Chief Clinical Officer
Recent News
General Catalyst
2025-12-26
Behavioral Health Business
2025-09-19
Behavioral Health Business
2025-08-02
Company data provided by crunchbase