Williams Comfort Air ยท 19 hours ago
Client Care Specialist
US-IN-Indianapolis
Full-time
Onsite
New Grad, Entry LevelWilliams Comfort Air is one of the largest HVAC and plumbing companies in the Midwest, and they are seeking a Client Care Specialist to convert inbound calls into booked service appointments. The role involves building trusting relationships with clients and ensuring satisfaction through effective communication and data management.
Heating Ventilation and Air Conditioning (HVAC)Service Industry
No H1B
Responsibilities
Build trust with internal and external clients by meeting their needs
Seek development opportunities through ongoing training and one-on-one coaching
Deliver call scripts with an authentic, compelling tone
Use advanced listening skills to ensure accurate information is relayed to Dispatch
Respond to client concerns with empathy and professionalism
Take control of calls with advanced telephone etiquette
Proactively work to fill the schedule (e.g., outbound calling)
Accurately enter client data into the appropriate systems
Assign service call priorities based on urgency
Schedule client requests accurately based on technician skills
Provide exceptional service by staying mentally prepared
Qualification
Required
Prior customer service experience, ideally in a fast-paced field
Working onsite at our home office in Indianapolis is required
Comfortable with computers and learning new systems
Typing 30+ WPM
Strong written and verbal communication skills
Multitasking abilities are a huge plus
Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm
Preferred
Call Center experience highly preferred
ServiceTitan Experience Preferred
Benefits
Medical (as low as $13/week)
Dental, and Vision Insurance
FREE Employee/Dependent Telehealth, no copay
Company Matched Health Savings Account and 401k Retirement Account
FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)
Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness Insurance
Paid Company Holidays
Paid Community Service Day
Paid Time Off
Paid Other Time Off (Bereavement & Jury Duty)
Friends & Family Discount
Industry Leading Training Programs
Company
Williams Comfort Air
Williams Comfort Air has been servicing, repairing, and installing air conditioners, heat pumps, furnaces, drains, water heaters, sump pumps
Founded in 1966
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-09Acquired
Recent News
2025-04-03
Company data provided by crunchbase