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Utah Retirement Systems · 3 days ago

Marketing: Client Services I, II or III

UT-Salt Lake City

Full-time

Onsite

Entry, Mid, Senior Level

$58K/yr - $88K/yr

1+ years exp

Utah Retirement Systems is a government entity that serves Utah’s public employees through various insurance plans. They are seeking a Client Services professional to coordinate training programs, serve as a liaison to employer groups, and enhance public relations and marketing efforts.

Financial ServicesInsuranceRetirement

Growth Opportunities

Responsibilities

Assists in the coordination of various aspects of departmental public relations, marketing and outreach functions

Informs and educates smaller existing groups and prospective smaller groups of policy interpretations and plan benefits

Assists in coordination and implementation of group training seminars, benefit fairs, providing group and one-on-one counseling

Promotes services and programs; builds positive public image of the organization; serves as resource to employees and employer groups

Assists in ongoing statewide consumer training seminars, employee training meetings and in benefits fairs

Provides ongoing training to employees and smaller employer groups on medical, dental, term life, AD&D, LTD, vision, flexible spending and Medicare Supplement

Assists in preparation and dissemination of small group contracts

Assists in the development and implementation of new PEHP programs and benefits

Assists in scheduling meetings with department heads, division directors, agencies, and various groups to act as troubleshooter in helping to resolve difficult employee/insurance problems, which may be related to enrollment, COB issues, or benefits interpretations when needed

Meets PEHP group contact requirements

Provides training and coordination assistance for annual benefits fairs

Schedules meetings, finds speakers and determines topics for the regional meetings for benefits committees, elected officials, department heads, and human resource personnel

Documents information to develop understanding of client preferences for professional services

Assists with the delivery of presentations, orientations, and benefit fairs; presents frequent public presentations

Assists in the annual renewal of assigned group and or risk pool, including rate and benefit negotiations with group and or consultant, creation of benefit materials, coordinating the distribution of benefit materials, notifying all appropriate business partners, preparing and scheduling open enrollment presentations

Participates in staff meetings to inform employee co-workers regarding benefits, plan changes, etc

Assists in the development of educational and marketing materials

Maintains regular and reliable attendance

Maintains strict confidentiality

Performs other related duties as required

Qualification

Insurance marketing experienceTraining program coordinationPublic speakingMicrosoft Office SuiteTechnical writingNegotiation techniquesOrganizational politicsHealthcare trendsMedical terminologyInterpersonal communication

Required

Bachelor's degree in healthcare, marketing, public relations, organizational communications or related field; and one (1) year of office experience; or an equivalent combination of education and experience

Bachelor's degree in healthcare, marketing, public relations, organizational communications or related field; and three (3) years of experience performing a variety of professional duties related to coordinating and implementing training programs; or an equivalent combination of education and experience

Bachelor's degree in healthcare, marketing, public relations, organizational communications or related field; and five (5) years of experience performing a variety of professional duties related to coordinating and implementing training programs; or an equivalent combination of education and experience

Requires a working knowledge of purposes, principles and theory of group insurance and healthcare systems; term life, AD&D, flexible spending, Medicare Supplement, and LTD; state and federal insurance laws, codes, policies and guidelines; public relations concepts and practices; public or platform speaking; technical writing; organizational politics; interpersonal communication theory and methods; principles of salesmanship; healthcare trends; medical terminology; computer operations and technical software applications; negotiation techniques

Must have ability to transfer knowledge, provide training, and motivate personnel

Must have a good working knowledge of Microsoft Office Suite

Must have the ability to effectively communicate verbally and in writing; ability to follow written and verbal instructions; establish and maintain effective working relationships with professionals, co-workers and the public; perform comprehensive and lengthy reading and proofreading projects; work independently and deal effectively with stress caused by work load and time deadlines; demonstrate high level of skill in writing

Must be willing to travel (in state) as a normal aspect of job performance

Must have a valid driver's license and excellent driving record

Preferred

Specific experience in insurance and life/healthcare program marketing is preferred

Preference will be given for individuals with insurance experience or life/healthcare insurance program marketing experience

Current Life, Accident and Health Producer license is preferred

Benefits

PEHP Health & Benefits is a division of the Utah Retirement Systems that proudly serves Utah’s public employees through high quality and competitively priced medical, dental, life, and long-term disability insurance plans on a self-funded basis.

We offer a competitive salary with generous benefits, personal development in a positive team environment, and excellent work-life balance.