Canteen North America · 7 hours ago
CUSTOMER SERVICE MANAGER - LITTLE ROCK , AR
Little Rock, AR
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
1+ years expCanteen North America is a company that combines food, service, and experience to enhance workplace environments. They are seeking a Customer Service Manager responsible for client retention, site visits, and improving customer experience while ensuring compliance with standards and driving profitability.
Food and Beverage
Responsibilities
Responsible for site visits and client retention
Assist branches with grand openings
Ensure we are aligned with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Inventory audit
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment
Qualification
Required
3 years driving experience required
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
Excellent communication skills required
Able to travel to client sites
Must be passionate about providing premier service to our clients and customers
Ability to lift 50 lbs. on a consistent basis
Preferred
A Bachelor's degree or equivalent experience, two year College degree or combination of education and experience is acceptable
Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience
Route management, retail and merchandising experience is preferred
Ability to operate and learn material handling equipment (box truck, handcarts, etc.)
Food & beverage experience
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Canteen North America
Canteen brings breaktime to everyone.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erik Snyder
Chief Executive Officer
Michael Coffey
Chief Strategy and Innovation Officer
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