eTeam ยท 17 hours ago
Field Technical Spt
Ohio, United States
Contract
Onsite
Mid Level
3+ years expeTeam is seeking a Field Support Tech to provide technical support in a professional banking environment. The role involves troubleshooting hardware and software issues, managing service requests, and ensuring high-quality customer service for executive-level users.
Information Technology
Responsibilities
Configure, install, and test hardware components, hardware deployment replacements
Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
Providing cross-divisional troubleshooting by updating and maintaining tickets
Reimaging PCs, backing up and restoring user data
Installing and validating correct software versions on devices and confirm functionality
Utilize Wells utilities to troubleshoot end-user machine functionality
Documenting service events accurately in work orders and ticketing systems
Qualification
Required
3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
Strong customer communication and service skills
Knowledge of two factor authentication
Must be able to work independently in a fast pace high profile environment
Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed
Preferred
Previous experience working in ServiceNow (a plus) ticketing system or similar
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase