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Greylock Federal Credit Union · 3 days ago

Assistant Teller Supervisor

Pittsfield, MA

Full-time

Onsite

Entry Level

2+ years exp

Greylock Federal Credit Union is seeking an Assistant Teller Supervisor to assist in providing high-level service to its members. The role involves supervising teller operations, processing transactions, and promoting Credit Union products while adhering to compliance guidelines.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures

Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing,etc)

Cross-trained to effectively image checks to assist with the Branch Capture function

Balances cash, work and ensures proper documentation is signed and stamped at end of day

Actively cross sells and provides information concerning Credit Union products and services in accordance with Credit Union policies

Promotes Branch business development and seeks to broaden member base

Responds to member inquiries and refers to Member Services for further action as needed

Adheres to branch security practices and guidelines (secures workstation, keys, combinations, keycard and member information), and regulatory compliance

Accountable for organizing workstation, inventorying cash/coin, requesting currency and hand counting upon receipt

Keeps abreast of ongoing changes, specific to job knowledge, through the use of comprehension exercises, questionnaires and the GOLD/BAI (Greylock Online Learning and Development) courses

Assists with supervising the daily set-up of the teller line and assigns teller operational Responsibilities

Coordinates Scheduling

Mentors Others In Developing skills to achieve individual and branch-specific goals

Actively participates in all sales campaigns through the use of Product Knowledge Center, TMA and Forums

Is accountable for performing the key job requirements of a Senior Teller

Uses Greylock's principles of Relationship Decisioning

Manages the vault, including serving as the Vault Teller for a minimum of six months during the year

Acts as liaison between Credit Union and program administrators and maintains related records

Acts as an approves transaction overrides

Is ATM balance certified

Re-verifies teller cash drawer when necessary and corrects teller errors

Can open and close branch

Promotes the Credit Union wherever and whenever possible

Encouraged to actively represent the Credit Union in local civic, community and professional organizations

Qualification

Cash handling proceduresRegulatory complianceTeller operationsMicrosoft OfficeInterpersonal skillsProblem solvingAttention to detailTeam player

Required

High School diploma or its equivalent plus specialized training and coursework

Good organizational, interpersonal, communication, problem solving skills and attention to detail required

Ability to efficiently and effectively service high a volume of transactions

Perform as a team player, displaying positive and professional attitude toward members and co-workers

Ability to use various types of office equipment, including office software, spreadsheet applications and adding machines and PC proficient in Microsoft Office

Ability to lift up to 25 pounds and stand for a long period of time