Hayward Holdings, Inc. ยท 7 hours ago
Customer Service Representative
Mocksville, NC
Full-time
Onsite
Mid Level
3+ years expHayward Holdings, Inc. is the largest manufacturer of residential swimming pool equipment globally, and they are seeking a Customer Service Representative to ensure exceptional service and support for their Direct Buy customers. The role involves handling customer inquiries, managing orders, and collaborating with the Sales team to execute innovative programs and promotions.
E-CommerceIndustrialManufacturing
Responsibilities
Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI
Review and verify orders for accuracy
Efficiently process orders, sample requests, vouchers, and credits
Communicate clearly with customers about order changes, exceptions, and product availability
Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care
Implement Sales programs and promotions
Process credits or replacement products as needed
Keep customer and Matrix pricing databases accurate and up-to-date
Qualification
Required
Ability to adapt and thrive in a fast-paced, seasonal environment
Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity
Strong problem-solving abilities and a proactive approach to conflict resolution
A deep commitment to delivering outstanding customer service to both internal and external stakeholders
3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting
Familiarity with Salesforce and order management tools
Experience in finding balanced solutions that meet both company and customer needs
BS/BA Degree in a related discipline or equivalent experience
Company
Hayward Holdings, Inc.
For nearly a century, Hayward Holdings, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eifion Jones
Chief Financial Officer
Tony Colucci
SVP, CFO
Recent News
Morningstar.com
2025-07-11
Company data provided by crunchbase