HCSC Solutions, Inc · 1 week ago
Business Systems Analyst
1465 Valley Center Parkway, Bethlehem, PA, USA
Full-time
Hybrid
Entry Level
1+ years expHCSC Solutions, Inc. is a company dedicated to supporting healthcare facilities and blood transfusion products. The Business Systems Analyst position involves providing exceptional support to end users, coordinating application upgrades, and collaborating with various teams to ensure effective system operations.
Information Technology & Services
Responsibilities
Provide end-user support via helpdesk, remote, and on-site assistance within defined SLAs
Coordinate with internal and external resources to manage regulated and non-regulated application upgrades, configuration changes, problem investigations and corrective/preventive actions
Gather requirements, facilitate meetings, and complete validations for application configuration changes and software version
Regular support for Quality Management Systems, Blood Establishment Computer Systems, CRM, ERP and other operational systems
Assist with management of SharePoint Intranet and other portals
Maintain accurate documentation of systems and interfaces
Create end user training documentation as needed
Collaborate with the data analytics team to analyze trends and drive solution implementation
Qualification
Required
1-3 years of application support, systems analysis and integrations, preferably in a GxP or healthcare environment
Bachelor's degree in computer science, information technology or a related field required
Working knowledge of databases/data structures and query languages (e.g SQL)
Proficiency in managing and resolving requests using ticketing systems (e.g., Zendesk)
Strong customer service, troubleshooting, and problem-solving skills with attention to detail
A passion to work in a fast-paced environment and handle changing priorities to meet the needs of HCSC
Excellent communication (verbal, written, and listening), organizational, and time management skills
Ability to lift and carry between 50-75lbs
This position requires a valid driver's license, clear driving record, and reliable transportation
Preferred
Familiarity with AI
Agile/Project Management certifications
Benefits
Medical, Dental, and Vision Benefits
Prescription Plan
Flexible Spending Accounts
Life Insurance
Long Term Disability Insurance
Vacation, Personal and Sick Days
Tuition Reimbursement
Retirement Savings Plan
And Much More!
We offer an excellent benefits package including medical, dental, life, long term disability insurance, vacation, holidays, personal days and more.
Company
HCSC Solutions, Inc
Turn your data into a competitive advantage with HCSC Solutions, Inc.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase