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Green Street · 1 day ago

Customer Success Associate

US-CA-Newport Beach

Full-time

Hybrid

Entry Level

$62K/yr - $70K/yr

1+ years exp

Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. As a Customer Success Specialist, you will be responsible for delivering an excellent user experience for clients, managing onboarding, support, and proactive engagement to drive customer satisfaction.

Commercial Real EstateFinancial ServicesReal EstateReal Estate Investment

Growth Opportunities

No H1B

Responsibilities

Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows

Train users on the most effective ways to use Green Street to achieve their business objectives

Conduct Customer Success activities including user onboarding, training, and support

Proactively engage users at key touchpoints to expand their use case for Green Street

Find new and creative ways to engage with clients and grow the overall client value

Partner with Account Management to identify at-risk accounts and improve retention outcomes

Identify and advocate for clients’ needs throughout Green Street

Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users

Become a trusted partner for our clients

Hit annual KPIs for user and usage growth, client health scores, and retention rates

Qualification

Customer SuccessClient EngagementCommercial Real EstateUser TrainingCommunication SkillsAttention to DetailStrategic Thinking

Required

A Bachelor's degree is preferred - in lieu of a degree we will consider relevant work experience

1-3 years of proven experience in customer-facing roles, with a track record of transforming client interactions and driving meaningful outcomes

Ability to think strategically and develop thoughtful client outreach plans

Strong attention to detail and follow through

Desire to provide exceptional client service

Exceptional communication skills with a proven talent for translating complex insights into engaging, accessible narratives that resonate across diverse professional backgrounds