Mercury Insurance ยท 19 hours ago
Claims Representative
United States
Full-time
Remote
New Grad, Entry Level
$32K/yr - $55K/yr
0+ years expMercury Insurance is a recognized company known for its achievements and culture, and they are seeking a Claims Representative to join their team. The role involves investigating and resolving auto and property damage claims while providing exceptional customer service in a team environment.
Insurance
Responsibilities
Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process
Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted
Serves as the primary customer contact and coordinates with other departments; researches and timely responds to customer inquiries and/or concerns with empathy to ensure customer satisfaction and retention
Demonstrates the ability to resolve claims in a timely and accurate manner
Continuously monitors progress and exposures, issues accurate and timely payments
Investigates and evaluates claims by conducting interviews, reviewing documentation, and gathering evidence
Documents interactions, conversations, and activities related to claims in a clear and concise manner using company systems and tools
Identifies and escalates files with more significant indemnity exposure or attorney representation to their supervisor for review, transfer, or further investigation
Qualification
Required
High School Diploma or GED
Customer service experience required
Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program
Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution and manage a high volume of claims
Has a passion for serving customers in their time of need
Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with Policyholders, agents, claimants, and other insurance carriers
Independently makes high-quality claims adjusting decisions
Collaborates well with others. We are one team with a common goal
Ability to build rapport utilizing emotional intelligence
Views conflict resolution as an opportunity
Has self-motivation and accountability while working remotely
Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software
Must have dedicated workspace that is free from distractions
Preferred
Associate degree
6-12 months of related experience
Experience with handling high call volume in a professional call center
Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology
Takes ownership of any process they can improve
Assumes positive intent in all interactions
Seeks growth within and beyond this role
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (14)
2022 (15)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2025-12-18
2025-12-04
2025-11-25
Company data provided by crunchbase