PetSmart Charities · 5 days ago
Senior Product Manager - Ecommerce App
US-AZ-Phoenix
Full-time
Hybrid
Senior Level
5+ years expPetSmart Charities is a leading organization in the pet retail industry, and they are seeking a Senior Product Manager for their Ecommerce App. This role is responsible for leading the strategy, vision, and roadmap for the customer-facing mobile app, ensuring a seamless experience for pet parents across online and in-store journeys.
AssociationNon Profit
Responsibilities
Defines the vision for the app, especially in the search and browse space, driven by data, insights, and research that aligns with PetSmart’s overall strategic vision and goals
Develops, prioritizes, communicates, and provides leadership with a product roadmap that creates best-in-class customer experiences based on understanding of the customer across all channels
Defines all KPIs for success of the products on the roadmap; continuously monitors those KPIs post-implementation to validate hypotheses, and understands future enhancement opportunities
Articulates clear product priorities driven by data and expected outcomes that are inclusive of measurable KPIs and targets that align with company and business goals
Optimizes the product and feature roadmap assessing priorities and trade-offs
Works closely with internal UX and the A/B testing teams to define solutions that address customer needs and areas of opportunity as well as tests for upcoming initiatives and future iterations
Deeply understands customer pain points through research and data, translating them into clear, concise epic-level requirements
Manages relationships with stakeholders, intakes their requests, gathers requirements, discusses prioritization, and is transparent about timing and delivery
Communicates product updates to all stakeholders over the course of multiple meetings and various communication methods (email, Sharepoint, Confluence, JIRA, etc.)
Collaborates with business stakeholders to maintain a backlog of feature requests and a robust product roadmap
Ensures coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work
Presents to executive leadership on a regular basis, outlining success, metrics, and strategy
Understands technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency
Fully understands and remains up-to-date on the competitive landscape
Discovers testing opportunities with new or existing features
Oversees product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements
Qualification
Required
5+ years of Product Manager discipline
Bachelor's degree in Business, Engineering, Digital, Analytics, Marketing or similar. Or equivalent work experience
Ecommerce experience, preferrably in retail
Omnichannel experience would be a plus
Strong presentation skills
Experience using JIRA, Confluence and Sharepoint
Google Analytics tools
Product experience with Android and iOS mobile apps preferred
Familiar with Scaled Agile Framework and Agile principles
Benefits
Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
Company
PetSmart Charities
PetSmart Charities They Save Pets In Your Community.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Aimee Gilbreath
President
Recent News
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