Industrial Designers Society of America (IDSA) · 1 day ago
Service Design Manager (Manager Design Center - 25041799)
Altamonte Springs, FL
Full-time
Onsite
Mid, Senior Level
3+ years expIndustrial Designers Society of America (IDSA) is seeking a Service Design Manager to lead a team of designers in facilitating innovation labs and developing consumer personas and journey maps. The role focuses on employing a human-centered design approach to enhance the effectiveness of the Design Center and foster a culture of innovation within the organization.
Non Profit
Responsibilities
Participate in the initial and ongoing development of guiding principles, internal philosophy on innovation and strategies for design center to ensure success
As requested by the Executive Director of Strategic Design, participate in formal and informal presentations across the company (executives to front line staff) on design thinking, innovation and like topics
Provide management to the design of innovation labs and ensure effective and professional facilitation
Provide inspiring leadership to the designers, cultivating a learning, creative and highly productive work environment
Provide data and/or reports on innovation labs to leadership as requested to research effectiveness of projects
Ensure solutions are co-created within parameters established by the Executive Director of Strategic Design
Work closely with leadership to ensure an inspiring, open and productive environment for AdventHealth executives and teams that participate in labs/events/tours at the AdevnetHealth Design Center
Collaborate with consumer intel/mkt research, marketing, user experience and other internal teams as appropriate to ensure the voice of the customer directly or indirectly influences solutions
Collaborate with the strategic alliance and information technology teams to ensure they are incorporated into the co-creation process as appropriate
Lead design projects with a team of researchers, designers, service designers, and strategists
Development of detailed service design playbooks, processes, and technology requirements to bring the experience to life as well as key performance indicators and performance measurement processes and analytics
Build trusting relationships with key partners and stakeholders, inspiring change
Maintain a deep knowledge of the changing healthcare market trends and adjacent industry competitors
Qualification
Required
Deep knowledge of design thinking/human centered design
Deep knowledge and proven experience in service design; Storytelling, Problem-Solving, Journey Mapping, Service Blueprint, Prototyping Usability Testing and Data Visualization
Deep knowledge of design research and application for service development
Deep knowledge of innovative technology and technology application in healthcare
Skilled at leading innovation/design thinking teams
Exceptional facilitation skills
Creative, strategic approach to problem resolution; Adaptable to current research in innovation and creative tools
Excellent verbal and written communication skills
Ability to share and receive information and ideas from all levels of the organization in order to achieve desired results
Ability to think quickly and adapt to changing situations; self-motivated and resourceful
Analytical, creative, and strong interpersonal skills
Skilled in designing highly effective innovation labs
Knowledge of design thinking/human centered design
Demonstrated ability to meet/exceed deadlines
General business knowledge
Bachelor's degree in Business, Communications, Design Thinking, Human Centered Design, Innovation, Sociology, Psychology or like degree
Experience facilitating design labs to co-create solutions to complex problems/possibilities
3+ years' experience in immersive, human-centered design in a professional setting
Experience leading teams
Experience working with executive leadership
Preferred
Dynamic presenter and educator in design thinking and innovation
Knowledge of Theory U (work by C. Otto Scharmer)
Knowledge of healthcare administration
Highly skilled in design thinking and/or innovation
Experience in consumer product or service design
Experience in a leadership role in user experience
Master's in Design Thinking, Human Centered Design, Innovation, or like degree
5+ years of experience in a design and/or innovation lab
Experience in healthcare
Experience planning and executing a design and/or innovation center from the ground up
Received education/training from IDEO and/or the Stanford's D school
Invited presenter on innovation and/or design thinking at local or regional society/industry meetings
Experience in improvisation
Company
Industrial Designers Society of America (IDSA)
Formed in 2001, the Design Foundation is the 501(c)(3) charitable arm of IDSA.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jerry Layne, CAE
Chief Operating Officer
Recent News
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