Apply on Employer Site

World Learning · 22 hours ago

Systems Operations Manager (Fully Remote - U.S. Based)

United States

Full-time

Remote

Senior Level

$102K/yr - $120K/yr

5+ years exp

World Learning is a global organization focused on creating a more sustainable, peaceful, and just world. The Systems Operations Manager provides leadership and operational oversight for technology operations teams, focusing on strategic planning, project management, and process improvement.

Non-profit Organization Management

H1B Sponsor Likely

Responsibilities

Provide direct supervision, mentoring, and support to the Service Desk and Systems Administration teams

Foster a collaborative, knowledge-sharing team culture across operations teams

Oversee hiring, onboarding, professional development, and performance reviews

Develop staffing plans and manage resource allocation across operational and project responsibilities

Provide leadership development and career guidance for team members

Collaborate with ETS leadership in shaping and executing strategic technology initiatives

Lead capacity planning to ensure infrastructure meets current and projected needs

Develop and maintain operational metrics, KPIs, and service level agreements (SLAs)

Participate in budget and resource forecasting to support departmental goals

Contribute research and recommendations for new products, services, or protocols

Identify, assess, and mitigate operational risks to sustain uninterrupted services

Lead cross-functional infrastructure and technology projects from planning through execution. Project management represents a significant portion of this role

Coordinate operations-focused projects by organizing timelines, engaging stakeholders and vendors, and managing change-rather than serving as a dedicated enterprise project manager

Lead a major student information system (SIS) migration project. Following implementation, serve as the key operational point of contact and coordinate administration and support responsibilities in partnership with functional and technical stakeholders

Develop project plans, timelines, and scope documents; allocate resources; and coordinate with vendors, contractors, and internal partners across multiple concurrent projects

Continuously assess and improve operational processes and service delivery methods

Implement change management practices and procedures

Serve as primary liaison between ETS operations and business stakeholders

Translate technical concepts for non-technical audiences and facilitate cross-departmental collaboration

Provide regular project and operational status updates to leadership and end users

Coordinate between operations and applications teams for integrated service delivery, working closely with the Associate Director of ETS and the applications team

Manage escalated issues and communicate resolution status to stakeholders

Ensure service delivery standards and SLAs are consistently met

Coordinate workflow and priorities between service desk and systems administration teams

Oversee IT asset management processes and lifecycle planning

Develop and enforce operational policies and procedures for service delivery

Monitor team performance and service quality metrics

Facilitate knowledge sharing and cross-training initiatives

Monitor systems administration activities including patch management, access controls, and security configurations to maintain the organization's security posture

Develop, implement, and maintain IT security policies and procedures in alignment with organizational requirements and industry best practices

Ensure policy compliance across operations teams and coordinate security incident response activities

Oversee operational stewardship of critical enterprise systems, including ongoing coordination and support for the student information system (SIS) after implementation

Ensure operational processes comply with regulatory requirements and organizational standards

Support development and implementation of IT governance frameworks

Maintain awareness of industry trends and best practices in IT operations management and security

Contribute to disaster recovery and business continuity planning

Qualification

IT operations managementIT service managementCapacity planningProject managementVendor managementBudget managementIT security best practicesChange managementAnalytical skillsMicrosoft 365 familiarityIT governance knowledgeHigher education backgroundCommunication skillsProblem-solving skillsRemote team collaboration

Required

Bachelor's degree in IT, Computer Science, Business Administration, or related field, or equivalent experience

At least 5 years of progressively responsible experience in IT operations or technical project management

Minimum 3 years in formal IT leadership or supervisory capacity, including direct supervision of technical staff and responsibility for performance management

Strong project management experience leading technical initiatives, including coordination of complex, multi-stakeholder projects

Experience with IT service management principles and frameworks

Demonstrated ability in capacity planning, resource forecasting, and budget management

Excellent communication skills with ability to explain technical concepts to non-technical stakeholders

Experience managing vendor relationships and contracts

Strong analytical and problem-solving skills

Ability to work effectively in a remote environment with geographically dispersed teams, aligned to U.S. Eastern Time working hours

Preferred

Project Management Professional (PMP) certification or equivalent

Experience with ITIL/IT Service Management frameworks

Background in higher education or non-profit organizations

Experience with change management methodologies

Knowledge of IT governance and compliance frameworks

Experience with IT security best practices and incident response coordination

Familiarity with Microsoft 365 and Azure environments (strategic/operational knowledge, not hands-on administration)

Benefits

Medical

Dental

Vision

FSA/HRA

Life/AD&D

Short Term/Long Term Disability

EAP

Parking and Transit

403 (b) retirement plan for full-time and eligibile part-time employees

Company

World Learning

Glassdoor3.4

World Learning is a organization that focuses on international development, education, and exchange program.

Founded in 1932

Washington, District of Columbia, USA

1001-5000 employees

http://www.worldlearning.org

H1B Sponsorship

World Learning has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (1)