Primary Services · 14 hours ago
Retail Energy - Collections
Houston, TX
Contract
Hybrid
Senior Level
5+ years expPrimary Services is a global company in the energy sector, and they are seeking a Retail Energy - Collections professional for a leading multinational energy provider. This role involves executing collections procedures, managing customer compliance, and minimizing credit risk while ensuring adherence to regulatory standards.
Human ResourcesStaffing Agency
Responsibilities
Execute established collections procedures to minimize credit risk exposure and credit losses
Contact customers directly to enforce compliance with contractual payment terms
Manage disconnect and reconnect processes accurately and efficiently
Prioritize workload strategically based on changing business needs
Make outbound and inbound collection calls, addressing escalated customer issues
Generate weekly A/R reports and assign follow-up actions to analysts
Advise credit and accounting departments on payment histories and proper recording of transactions
Participate in department projects and cross-functional initiatives to improve processes
Reconcile customer disputes and coordinate with sales, legal, and accounting teams for resolution
Maintain detailed records of collection activities in billing and collection systems
Recommend improvements to collection policies and procedures to enhance efficiency and customer experience
Ensure adherence to market rules and regulatory standards in all collection activities
Meet or exceed collection process metrics and quality control standards
Qualification
Required
Bachelor's Degree in Accounting, Business, or equivalent experience; 3+ years in the energy industry may substitute for degree
Minimum 5 years of professional business experience with commercial collections expertise
Extensive knowledge of retail Commercial & Industrial (C&I) energy operations, billing, and regulatory procedures
Proficiency in all market rules pertaining to collections, including customer disconnects/drops
Strong attention to detail with the ability to manage multiple assignments accurately and efficiently
Experience maintaining supporting documentation to meet regulatory compliance
Independent, reliable, and ethical with strong follow-up skills
Preferred
High-volume corporate collections experience strongly preferred
Direct billing and accounts receivable experience preferred
Working knowledge of SQL, MS Excel, MS Access, and standard office software
Spanish-speaking skills preferred
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase