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Knights of the Attic · 3 weeks ago

IT Manager

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

Knights of the Attic is seeking an IT Manager who will oversee and manage all information technology systems and services. This role involves both hands-on management and strategic planning to ensure the company's technology needs are met while providing exceptional customer service and data security.

Utilities

Responsibilities

Identify needs, select, purchase/lease, deploy, manage, and track IT hardware, including networking gear, workstations, laptops, tablets, printers, copiers, phones, etc

Manage the company's wired and wifi network(s) at its facility(s)

Ensure consistent network and internet availability, security and performance

Implement and test data back-up and recovery systems and business continuity strategies

Support end user hardware questions and requests

Identify needs, select, license, deploy, and manage software and online services, including email, messaging, office productivity, business management, CRM, accounting, business intelligence/reporting, etc

Manage user access and ensure proper data security of the company's various technology and business systems

Be the company's in-house technical expert on these systems and the primary liaison with the technology provider as support issues arise

Help train users on these systems to ensure the technology is used to its full potential to automate tasks and drive productivity for the company

Regularly meet with members of the company's executive management team to determine the reporting and business intelligence needs of the business

Develop reports, dashboards and other tools to help the management team gain better visibility and understanding of the company's performance

Assist with the management and security of the company's website, hosting provider, domain provider, social media sites

Help select and implement prospect and customer interaction technologies, including AI voice agents and chat bots

Identify and help implement tools to manage online reputation including customer reviews and community feedback on platforms like Google, Yelp, Facebook, BBB, etc

Lead the development of industry-specific technology solutions with guidance from the executive management team

Research, test, select, implement and leverage visual, AI-based and other low or no code development tools to help build web-based and mobile applications

Research, select, implement and support the technology stack to ensure the functionality, scalability and security of the in-house developed applications

Research, select, contract and manage 3rd party developers to assist with development of the applications

Test, bug-fix, deploy, train users, and support the applications

As time permits, assist the accounting team with processing transactions

Coordinate with executive leadership to ensure the technology needs of all departments are being met

Participate in strategic planning and budgeting meetings to set IT goals, priorities, and budgets that align with and support the company's strategy

Produce regular reports on IT expenses vs. budget, IT system performance metrics, etc

Qualification

IT hardware managementNetwork managementSoftware deploymentBusiness intelligence reportingCustomer serviceData securityTechnical supportStrategic planningAccounting supportTeam management