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CGI · 2 days ago

USMC Technical Field Service Representative

Jacksonville, FL

Full-time

Onsite

Mid Level

$51K/yr - $76K/yr

3+ years exp

CGI Federal is seeking a qualified Field Service Representative to join their team. The role involves monitoring and troubleshooting network infrastructure, assisting with software and hardware installations, and providing customer support while traveling domestically and internationally 50-75% of the time.

AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Michelle Greenlaw

Responsibilities

Mark, Pack, Inventory, and track equipment using MCPIC software and hardware systems

Monitor and troubleshoot network infrastructure devices to maintain full system operation and capability

Assist with software and hardware installation and testing

Domestic/international travel 50-75% of the time. (OCONUS including; Philippians, South Korea, Norway, Saudi Arabia)

Provide customer support and training with logistics software and hardware

Have proficient basic computer skills consisting of email, Microsoft Office software, electronic timesheets, network usage and basic database entry

Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction

Qualification

MCPIC softwareNetwork troubleshootingCompTIA Security PlusLogistics softwareCompTIA A+Customer serviceProblem solvingOrganizational skillsTeamworkDetail-oriented

Required

3+ Years of relevant experience

Ability to successfully complete the CGI Federal Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment

Ability to obtain and maintain a SECRET security clearance is required for continued employment; U.S. Citizenship is mandatory

Possession of a valid state driver's license

Must be capable of obtaining a forklift and scissor lift license

Must be capable of lifting and moving up to 50 pounds multiple times during an 8 hour work day

Applicants must be organized, flexible, detail-oriented, and capable of working in a team environment, but also capable of completing individual tasks in a timely manner

US citizenship required:

Able to work in a fast paced, teamwork environment

Be willing to work in non-climate controlled, dusty environment

Perform routine warehouse housekeeping

Current CompTIA Security Plus Certification (or ability to obtain certification within 6 months)