GitHub · 1 day ago
Staff Researcher
United States
Full-time
Remote
Lead/Staff
$122K/yr - $323K/yr
10+ years expGitHub is the world’s leading platform for agentic software development, and they are seeking a Staff User Researcher to join the GitHub Customer Research team. This role involves strategic research leadership, collaborating with product leadership to define customer needs, and influencing product strategy and user experience direction across the organization.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInternetProject ManagementSaaSSoftware
Responsibilities
Create research plans in collaboration with product leadership to define customer needs and inform high-level product strategy and user experience direction
Proactively identify research needs and high-risk experiences across the organization where customer feedback is critical
Act as an organizational 'radar' by proactively identifying research gaps and high-risk experience blind spots that span multiple product areas, translating these into strategic opportunities for org-wide influence and product impact
Ability to iterate and pivot in fast-moving spaces like AI agents and collaborative software development
Ability to represent the research organization to the Leadership Team and guide complex debates to consensus
Lead others in synthesizing and distilling complex qualitative and quantitative data into broad, actionable insights for the business
Act as a thought leader for how we distill customer insights across Product and the wider organization
Lead efforts as a leader to provide effective tools, templates, and question libraries for product makers (PMs and Designers) to conduct their own research
Guide debates to reach consensus and influence platform-level decisions regarding data collection and instrumentation
Drive impact by creating an emotional connection to the customer through storytelling, convincing senior stakeholders to take action on research findings
Regularly mentor both researchers and product stakeholders in methods, scoping, analysis, and the approach to good research
Maintain a professional presence by sharing expertise in the wider research community through papers, podcasts, or conferences
Qualification
Required
10+ years experience in user experience research
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years experience in user experience research
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years experience in user experience research
OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years experience in user experience
OR equivalent experience
4+ years experience in research methods impacting both product direction and detailed experience design
4+ years domain experience within software development sector
4+ years relevant domain experience with developer tools
Preferred
Relevant domain experience with developer tools
Strong quantitative research and data analytics skills is preferred
User research experience with AI (ex: models, agents, governance) is an asset
Background in influencing platform level decisions on data collection instrumentation
Builder/creator - you like to create and experiment with tools, processes, and new technologies
Benefits
Annual bonus
Stock
Competitive pay
Generous learning and growth opportunities
Excellent benefits
Company
GitHub
GitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft.
501-1000 employees
H1B Sponsorship
GitHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (17)
2023 (14)
2022 (20)
2021 (20)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Sequoia CapitalAndreessen Horowitz
2018-06-03Acquired
2015-07-29Series B· $250M
2015-06-19Secondary Market
Leadership Team
PJ Hyett
Co-Founder
Kyle Daigle
Chief Operating Officer
Recent News
The French Tech Journal
2026-01-08
Company data provided by crunchbase