VCI Construction ยท 12 hours ago
Specialist IT Remote Support
United States
Full-time
Remote
Entry, Mid Level
$26/hr - $30/hr
2+ years expVCI Construction is seeking a Specialist IT Remote Support to serve as the digital backbone for their construction and field teams. In this role, you will ensure that the remote workforce remains connected and proficient with technology by resolving IT issues and delivering virtual training.
Real EstateTelecommunications
Responsibilities
Resolve IT issues via remote connection, including Operating Systems, VPN connectivity, and Microsoft/Google suites
Deliver hands-on virtual training to field teams to ensure successful adoption of new tools, databases, and workflows
Generate Atlas tickets to grant user access to file shares and specific programs based on duty requirements
Proactively keep remote workstations free of malware, adware, and ransomware; configure and troubleshoot mobile devices
Assist managers in creating development plans and maintain detailed records of employee technical training and system proficiency
Serve as the bridge between corporate IT initiatives and field-level implementation, translating complex processes into simple, actionable terms
Coordinate the ordering of IT equipment and monitor system data via Power BI and Excel to identify recurring technical hurdles
Qualification
Required
Must be 18 years of age or older
Authorized to work in the United States
Valid State driver's license (cannot be Provisional), including an acceptable driving record
Demonstrates a strong capacity to quickly adapt by learning new skills and unlearning outdated ones
Configure, assign, and troubleshoot mobile device
Ability to sit for extended periods and perform repetitive digital tasks
Candidates must pass a pre-employment background screen and drug test
2-3 years of related IT support or technical training experience
Excellent verbal and written skills; ability to communicate tactfully with all levels from field laborers to Executives
Strong knowledge of Microsoft Excel, Google Mail, VPN, and mobile device management (Apple)
Demonstrated ability to troubleshoot undocumented issues and learn new software programs quickly
Able to manage shifting priorities and maintain professional integrity while handling confidential data
Comfortable leading one-on-one and group training sessions via video conferencing
Absolutely committed to meeting deadlines and solving problems with implementable solutions
Preferred
Bilingual (English/Spanish) is highly preferred
Familiarity with Power BI and Google Sheets is a plus
Benefits
Weekly Paychecks
Paid Time Off, Parental Leave, and Holidays
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
401(k) w/ Company Match
Stock Purchase Plan
Education Reimbursement
Legal Insurance
Discounts on gym memberships, pet insurance, and much more!
Company
VCI Construction
VCI Construction specializes in network construction, fiber over builds, engineering, underground, substructure, infrastructure projects.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase