Apply on Employer Site

Waccamaw Dermatology · 21 hours ago

Cosmetic Front Desk Coordinator

Pawleys Island, SC

Full-time

Onsite

Entry Level

1+ years exp

Waccamaw Dermatology is committed to providing exceptional dermatological care with a focus on patient satisfaction and clinical excellence. The Front Desk Coordinator will manage front desk activities, greet patients, assist with registration and appointment scheduling, and handle customer service issues to ensure a positive patient experience.

Cosmetic SurgeryHealth CareMedical

Responsibilities

Greet/check-in & check-out and direct patients and visitors

Schedule appointments, update patient information in practice management system and provide information to patients

Process payments and handle patient complaints

Ability to build and maintain rapport with all referral sources

Ability to multi-task and work in a fast-paced environment

Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments

Completes requests by always greeting all clients & patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member

Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations

Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed

Secures information by completing all necessary actions required within the assigned system and established procedures

Provides all historical reference required by utilizing filing and retrieval systems

Contributes to team effort by accomplishing all related tasks as needed

Always provides superior customer service excellence

Remains flexible on behalf of the position and the team

Ability to interact both positively and professionally through multiple departments within the practice

Ability to work both independently as well as within a team environment

All other duties as assigned