Apply on Employer Site

Cherokee Federal · 2 hours ago

Customer Service Representative I

Tuscaloosa, AL

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

Cherokee Federal is a trusted partner for federal clients, focused on building a brighter future. They are seeking a Customer Service Representative I to respond to customer inquiries, manage orders and returns, and support property and inventory control.

GovernmentNon ProfitProfessional ServicesPublic Relations

No H1B

Security Clearance Required

Responsibilities

Respond to customer inquiries on orders, returns, repairs, and accounting information; provide coverage for the toll ‑ free phone line

Monitor back ‑ orders; generate and track work orders; update procurement information and pricing in the supply chain software

Perform personal property and warehouse ‑ controlled property duties in compliance with local procedures and policies

Complete and file property transfer requests; ensure annual inventories of personal and warehouse ‑ controlled property are performed

Verify system requirements; follow proper accounting and reporting procedures; prepare, submit, and track billings; provide status reports as needed

Maintain accurate records and documentation; perform other job ‑ related duties as assigned

Performs other job-related duties as assigned

Qualification

Customer serviceSupply chain softwareAccounting proceduresProperty managementWork order managementCommunication skillsAttention to detail

Required

This job requires an active USAccess clearance or the ability to obtain one

Strong customer service, communication, and phone support skills

Ability to generate, monitor, and update work orders; competency in procurement system updates

Proficiency in accounting and reporting procedures; attention to detail and data accuracy

Ability to clearly identify as a contractor employee when required

Must pass pre-employment qualifications of Cherokee Federal

Preferred

Relevant education in customer support, business, supply chain, or related field preferred

Familiarity with supply chain software for procurement and pricing updates

Knowledge of personal property and warehouse-controlled property procedures and annual inventory processes

Benefits

Medical

Dental

Vision

401K

And other possible benefits as provided.

Company

Cherokee Federal

Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly build innovative solutions.

Founded in 1969