Fresh Express · 2 months ago
IT Technical Support
Streamwood, IL
Full-time
Onsite
Mid, Senior Level
$50K/yr - $61K/yr
5+ years expFresh Express is seeking an IT Technician to provide technical support in a Plant Manufacturing environment. The role involves troubleshooting hardware, software, network issues, and managing equipment deployment and repair for users.
Food and Beverage
Responsibilities
2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
Application troubleshooting (Office 365 / Outlook)
System imaging and deployment using SCCM
Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
Troubleshooting conference room equipment (projectors, video conference, conference phones)
Cisco VoIP telephone deployment and troubleshooting
Printer troubleshooting/repair/escalation
Spare inventory management
Packing/shipping equipment to other locations
Qualification
Required
2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
Application troubleshooting (Office 365 / Outlook)
System imaging and deployment using SCCM
Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
Troubleshooting conference room equipment (projectors, video conference, conference phones)
Cisco VoIP telephone deployment and troubleshooting
Printer troubleshooting/repair/escalation
Spare inventory management
Packing/shipping equipment to other locations
Ability to work self-directed and set/adjust priorities in very fast paced environment
Strong verbal and written communication skills
Strong interpersonal skills
Strong documentation/recordkeeping skills
Strong attention to detail
Ability to lift 50 lbs
A+ Certification
5+ years providing 2nd tier Hardware/Software support - Executive support a huge plus
Advanced familiarity with TCP/IP fundamentals
SCCM, ServiceNow, AS/400, ITIL v3, CCENT, other certifications
Company
Fresh Express
Fresh Express provides fresh salads that you can enjoy fast.
5001-10000 employees
H1B Sponsorship
Fresh Express has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2005-02-23Acquired
Recent News
Company data provided by crunchbase