MacDermid Enthone Industrial Solutions ยท 23 hours ago
Technical Service Representative
Hartford County, CT
Full-time
Onsite
New Grad, Entry LevelMacDermid Enthone Industrial Solutions is seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The role involves providing technical assistance to customers, conducting on-site service, and collaborating with teams to resolve technical issues and enhance customer satisfaction.
Chemicals
Responsibilities
Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance
Conduct customer visits to support product trials, installations, and performance evaluations
Act as a subject matter expert on product performance and application processes
Deliver technical presentations and training sessions for customers and internal teams
Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction
Prepare detailed reports on technical findings, trials, and recommendations
Gather insights on customer needs and market trends to support product development and innovation
Qualification
Required
Experience in specialty chemicals or related industries
Strong technical knowledge
Excellent interpersonal skills
Ability to support customers with product applications and troubleshooting
Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance
Conduct customer visits to support product trials, installations, and performance evaluations
Act as a subject matter expert on product performance and application processes
Deliver technical presentations and training sessions for customers and internal teams
Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction
Prepare detailed reports on technical findings, trials, and recommendations
Gather insights on customer needs and market trends to support product development and innovation
Prioritize customer success and build trust through reliable support
Approach technical challenges logically and make data-driven decisions
Explain complex technical concepts in a simple, understandable way
Work effectively with cross-functional teams and external partners
Thrive in a dynamic environment and can manage multiple priorities
Strong understanding of specialty chemicals, formulations, and application processes
Ability to diagnose and resolve technical issues quickly and effectively
Excellent verbal and written communication for customer interactions and reporting
Ability to manage technical trials and service projects from start to finish
Proficiency in analyzing performance data and drawing actionable insights
Familiarity with CRM systems, technical documentation tools, and Microsoft Office
Company
MacDermid Enthone Industrial Solutions
Established in 1922, MacDermid Enthone Inc., operating as MacDermid Enthone Industrial Solutions, stands as a global leader, specializing in the manufacture of chemical compounds catering to all facets of surface finishing applications.
Founded in 1922
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Frank Wagner
MANAGING DIRECTOR ASF CENTRAL REGION
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