World Wide Technology · 13 hours ago
Day-2 Services Enterprise Architect
New Home, MO
Full-time
Onsite
Senior Level, Lead/Staff
$126K/yr - $158K/yr
8+ years expWorld Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. They are seeking a Day-2 Services Enterprise Architect to lead Day-2 Support and Managed Services engagements, ensuring technical alignment between teams and delivering successful project outcomes.
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Responsibilities
The Day-2 Services Enterprise Architect leads Day-2 Support and Managed Services engagements and cross-functional technical teams on programs and projects during the pre-sales process and transition into production
The Day-2 Services Enterprise Architect is responsible for technical and consultative communications with WWT Sales, Engineers, Architects, and customers for projects
The Day-2 Services Enterprise Architect assists the Sales Enablement and Day-2 Leadership during Day-2 Services engagements and works with leads and other cross-functional teams on complex customer projects
The Day-2 Services Enterprise Architect is a technical and business outcome leader that will provide oversight and alignment between WWT Engineers, Architects, and the customer technical or business leaders for projects
The Day-2 Services Enterprise Architect may be assigned to lead customer-facing Day-2 services projects of varying size and complexity that will often include the development of project deliverables (examples include presentations, solution options, plans, strategies, designs, assessments, and business case analyses)
When the Day-2 Services Enterprise Architect is designated the Solution / Technical leader, they will combine with PMO leadership to form the “Two in the Box” model, a vital part of the WWTs approach to driving successful project outcomes
The Day-2 Services Enterprise Architect understands all client scopes and objectives
They will be the one solution / technical voice facing the client externally and the escalation point internally for WWT employees, Partners, and Contractors during the pre-sales and transition period
The Day-2 Services Enterprise Architect will partner with the Day-2 Leadership and PMO counterpart to resolve Risks and Issues upon identification
The Day-2 Services Enterprise Architect is accountable for resolving technical Risks and Issues in their project using their background and the array of resources available within WWT
The Day-2 Services Enterprise Architect holds staff, contractors, and partners responsible for ensuring that The WWT best practices and templates are followed and delivered to the customer
The Day-2 Services Enterprise Architect will review deployment documents, technical assessments, and other technical outputs to ensure a correct and consistent tone is delivered as defined by “One Voice.”
Technical / Line of Business contact between WWT and customer from the beginning to the end of the transition into production, ensuring the team meets the customer's desired outcomes
Demonstrated ability to carry out architecture activities and methodologies leading to comprehensive discovery, analysis, and technical/business recommendations
Advanced communication skills, including business/technical writing and presentations
Advanced ability to present in-depth technical solutions
Self-motivation with the ability to motivate and energize a project team
Drive to exceed customer and project goals
Thoughtful leadership and innovative thinking
Positive customer service attitude
Responsible for the delivery of project work, ongoing quality of the work, ensuring standards and delivery methodologies are being followed and appropriate resources are available to meet the current and future demands of the project
Proven track record of customer focus, including the ability to foster long-term client relationships
Expert knowledge of project architectural principles and practices
Willing to travel up to 25% of the time
Proactively detects technical deficiencies and develops practical, workable solutions to problems
Takes full responsibility for the overall execution and delivery of critical tasks or projects during the pre-sales and transition activities
Conveys the WWT vision is accurate and relevant terms that others can identify with, helping others see how things will improve
Stays focused on department and WWT strategic priorities and allocates their time and resources accordingly
Demonstrated ability to coach and mentor
Proactively seek ways to expand technical knowledge
Possesses professional maturity and presence
Ability to act as a technical expert
Good technical, problem-solving, and communication skills
Maintain current in-depth knowledge of all Day-2 services to be able to represent Day-2 solutions and limitations during pre-sales efforts
Maintain current knowledge of industry trends and tools to provide best-practice insight and best-in-class recommendations to management
Ensure that all components and usage are consistent and compliant with all applicable regulatory, departmental, IT, and corporate standards, policies, and guidelines. Including adherence to international compliance standards where applicable
Qualification
Required
BA/BS degree or equivalent proven experience
Multi-technology (WAN/LAN, DC, WLAN, Collaboration, Compute) and Managed Services - Day-2 Support experience managing complex projects and architecture
8+ years of leadership experience in IT infrastructure architecture development and technology consulting, advisory, or professional services
Extensive client engagement / management experience, preferably in a Professional Services and Network Operations Center environment
Thorough understanding of financial processes - P&L and financial management
Financial acumen related to tracking and forecasting project costs
Thorough understanding of Information Technology Service Management (ITSM) to include Information Technology Infrastructure Library (ITIL) practices
Strong written and verbal communication skills with ability to present ideas in a business-friendly and user-friendly language
Flexibility to work across multiple time zones as needed
Experience working in a matrix organization
Preferred
One or more major industry IT certifications, ideally with one or more of WWT's core OEM partners
Demonstrated leadership, team building, and management skills
Global/remote work experience and compliance with international standards (e.g., data privacy) preferred
Advanced client-facing skills, including analyzing and providing solutions to complex architecture or services problems, influencing and negotiating with clients
Post-graduate training in business-related discipline or management
Benefits
Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Company
World Wide Technology
World Wide Technology provides technology and supply chain solutions for large public and private organizations.
10001+ employees
H1B Sponsorship
World Wide Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (56)
2023 (25)
2022 (63)
2021 (50)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$25M2000-02-13Series Unknown· $25M
Leadership Team
Michael Taylor
Chief Technology Officer
Thomas Strunk
CFO at WWT
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase