JCPenney · 3 months ago
Specialty Associate - Quail Springs Mall
Oklahoma City, OK
Part-time
Onsite
New Grad, Entry Level
$12/hr - $15/hrJCPenney is the shopping destination for diverse, working American families, and they are seeking a Specialty Associate to contribute to profitable sales growth. The role involves providing exceptional customer service, assisting customers in finding products, and maintaining store operations to meet sales goals.
E-CommerceFashionRetail
Responsibilities
Greets and assists customers in finding products and delivers exceptional customer service
Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers
Meets or exceeds sales goals and productivity standards
Partners with team members and actively listens to all customer issues
Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process
Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise
Maintains sales floor recovery process to ensure a clean and organized store environment
Completes pricing and signing processes in specialty businesses
Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance
Qualification
Required
In-depth product knowledge and a passion for service
Ability to build clientele and meet sales goals
Exceptional customer service skills
Ability to inform customers of key product attributes and care/protection plans
Ability to suggest additional products to customers
Ability to meet or exceed sales goals and productivity standards
Ability to partner with team members and actively listen to all customer issues
Ability to promote FindMore and assist with credit, reward, and gift card programs
Engagement in the company's credit application process
Participation in inventory process and all merchandise transfers
Ability to maintain sales floor recovery process to ensure a clean and organized store environment
Completion of pricing and signing processes in specialty businesses
Support for company shrink and safety initiatives
Consistent meeting of established performance standards for the role
Problem-solving skills and ability to make smart decisions that drive sales, profit or customer service
Efficiency and effectiveness in executing work
Inspiration of strong performance in oneself and others
Provision of great customer service
Cooperation and building of positive, inclusive and respectful relationships
Accountability for actions and outcomes
Proactive approach to improving the customer experience
Confidence and courage to do what's right
Ability to take action with energy and urgency
Benefits
Medical/dental/vision
Term life insurance
Paid vacation/holidays
401(k) with Company match
Associate discount on JCPenney merchandise
Eight paid holidays during the calendar year
Additional compensation for working on a designated holiday
Company
JCPenney
JCPenney is a chain of American mid-range department stores.
Founded in 1902
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
Wells Fargo
2025-01-08Acquired
2020-12-08Post Ipo Debt· $1.5B
2020-05-26IPO
Leadership Team
Keith Melker
Chief Financial Officer
M
Marie Lacertosa
SVP, Supply Chain
Recent News
Home Textiles Today
2026-01-17
Business Wire
2026-01-16
2026-01-16
Company data provided by crunchbase