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Jackson Rancheria Casino Resort · 23 hours ago

Analyst, IT Systems

US-CA-Jackson

Full-time

Onsite

Mid Level

$78K/yr - $102K/yr

3+ years exp

Jackson Rancheria Casino Resort is seeking an Analyst for IT Systems to provide advanced support for enterprise applications and systems. The role involves managing software installations, troubleshooting SQL Server issues, and enhancing system performance while ensuring excellent guest service.

CasinoResorts

Responsibilities

Provide 24/7 advanced to expert level support of the enterprise desktop, gaming and non-gaming applications, peripherals, networked and non-networked devices including the ability to identify, research, and resolve technical problems

Manage software installation and upgrades projects

SQL supports mission-critical gaming and casino systems by providing full-stack application and database support

This role focuses on MS SQL Server scripting, stored procedure administration, performance troubleshooting

Make recommendations for improvements to current systems based on information gathered from end user surveys, trending reports, and system and application analysis

Install, configure, troubleshoot, and maintain operating systems, application software, and related utilities to provide efficient and reliable system operation

Provide coordination of network and PC support solutions and project management

Perform system and application analysis to improve performance and security

Create procedure, manual and documentation for use in the IT support structure

Provide administration of gaming, hospitality, point of sales, accounting/financial, various casino, back of house, and tribal applications

Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines

Requires 24/7 on call phone support when assigned to include the use of discretion and independent judgment with respect to decision making that affects all areas of IT support

Perform system and application analysis including consulting with users to determine functional specifications and providing a recommendation to improve performance and security

Identify opportunities that can improve efficiency of business processes

Drawing up specific proposals for modified or replacement systems

User Acceptance Testing (UAT) Validates results by testing programs and systems

Ensures operation by training client personnel; providing support

Coordinate and manage projects related to software installation and upgrade

Perform advanced to expert level administrative system and application support which may include gaming systems, non-gaming, accounting/financial systems, various casino and back of house, and tribal systems and applications

Provide operational support for casino management, gaming, loyalty, and financial systems

Develop, maintain, and troubleshoot Transact-Structured Query Language (T-SQL) scripts and stored procedures

Analyze SQL Server logs, application logs, and system metrics to resolve incidents

Support performance tuning and query optimization for high-volume transactional systems

Perform safe data corrections using approved change and audit procedures

Assist with basic SQL Server administration including backups, monitoring, and job review

Experience supporting SQL Server in production environments

Perform advanced administration of Active Directory, email, and various application user accounts

Communicating and coordinating scheduled maintenance and downtime with internal customers

Respond to incidents and create service requests using the service desk tracking system

Prepare and maintain manuals and documentation for IT support (i.e., desktop procedures, end-user help guidelines, trouble-shooting guides and hardware and application installation procedures)

Install, configure, troubleshoot, and maintain network connected hardware and software, including peripherals, laptop and desktop PC, printers, kiosks, and miscellaneous devices

Assist with compliance efforts pertaining to the Minimum Internal Control Standards for IT requirements

Assist with Change Management and Disaster Recovery Plan and testing. This includes policy, procedures, and documentation in accordance to JRCR TGA, NIGC MICS, and industry standards

Assist with the design and implementation of desktop deployments and operating system upgrades

Assist with the coordination of third-party maintenance for enterprise level hardware and software

Assist with IT procurement and product review

Qualification

MS SQL ServerT-SQL scriptingSystem analysisActive DirectoryTechnical supportWindows ServerProject managementUser Acceptance TestingDocumentationCommunication